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Sales Keyholder, PT, Youth Store

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Under Armour

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Washington

AI generated summary

  • You must be 18+, have a high school diploma or equivalent, 1+ year in retail, flexible scheduling, tech-savvy, strong communication skills, and able to lift 25 lbs.
  • You will lead customer service, coach teammates, manage store operations, ensure compliance, drive sales, maintain store standards, and build Athlete loyalty through exceptional experiences.

Requirements

  • At least 18 years old
  • High school degree or equivalent
  • 1+ year of retail/customer service experience
  • Available to work a flexible schedule – including evenings, weekends, and holidays
  • Comfortable with technology (such as hand-held and mobile devices)
  • Strong communication skills
  • Can stand, walk, bend and lift cartons weighing up to 25 lbs. during each work shift with or without an accommodation
  • One year experience in a sports/apparel & footwear retail environment
  • Exposure to Keyholder experiences
  • High School education or equivalent
  • Availability to work a flexible schedule, including holidays, nights, and weekends
  • Ability to handle or relocate products up to 25 lbs/12kgs
  • Able to stand and move about for extended periods of time with short breaks to handle products
  • Ability to freely access all areas of the store; including the selling floor, stock and register area

Responsibilities

  • Ensure we always provide great customer service
  • Lead a selling culture and enhance the customer experience
  • Recognize and reward performance
  • Coach, train, and support teammates
  • Manage loss prevention, safety, and audit expectations and results
  • Ensure the store is neat, clean, and well-stocked
  • Open and close the store when necessary
  • As part of the store leadership team, supports in driving sales and retail/omni KPI target achievement
  • Act as the leader on duty and consistently models the brand’s Athlete service standards and selling behaviors
  • Provides in-depth information related to wide portfolio of technical products
  • Seeks and offers solutions to athletes based on their requests
  • As part of the store leadership team, supports in training teammates to provide a service/selling culture unique to Under Armour
  • Uses advanced functional expertise to drive sales and Athlete loyalty
  • Shares, guides and trains basic core and seasonal product knowledge to junior teammates
  • Responsible for keeping the store key, opening and closing store according to Standard Operating procedures
  • Train and lead teammates in the execution of daily operations aligning with UA process and policies
  • Partner with rest of store leadership in maintaining standards covering merchandise and floor sets
  • Evaluate store sales and payroll goals using payroll reports and tools; make scheduling adjustments to meet business needs
  • Builds Athlete loyalty through in-store experience, using various available applications
  • Ensure store audit compliance and shrink results meet company loss prevention standards
  • Adhere to Loss Prevention policies and advise rest of store leadership of unusual internal or external activity
  • Assume Keyholder, Stock responsibilities as necessary
  • Maintain and support store safety standards and communicate teammate accidents/injuries/concerns to rest of store leadership immediately
  • Communicate clear priorities, sales and KPI targets to sales teammates to achieve the targeted levels
  • Support UA strategies to drive sales and operations; observe sales trend and advise rest of store leadership of opportunities
  • Support the Store Manager and Assistant Store Manager, Retail Operations Team, and local HR during onboarding and continuous training

FAQs

What are the working hours for the Sales Keyholder position?

The position requires a flexible schedule, including evenings, weekends, and holidays.

What is the pay range for the Sales Keyholder role?

The pay range for this role is $16.75 to $18.83 per hour.

Is prior retail experience required for this role?

Yes, at least 1 year of retail or customer service experience is required.

Do Sales Keyholders have any responsibilities in coaching or training teammates?

Yes, Sales Keyholders are responsible for coaching, training, and supporting teammates to enhance customer service and sales.

What age must applicants be to apply for the Sales Keyholder position?

Applicants must be at least 18 years old.

Are there benefits available for part-time Sales Keyholders?

Yes, part-time Sales Keyholders receive a generous employee discount, monthly bonus incentive pay eligibility, and opportunities for professional development, among other benefits.

Can a candidate without previous leadership experience apply for this role?

Yes, as long as they meet the other qualifications, such as retail experience, candidates without previous leadership experience can still apply.

What are the physical requirements for this position?

Candidates must be able to handle or relocate products up to 25 lbs, stand and move about for extended periods, and access all areas of the store.

How does Under Armour commit to diversity in hiring?

Under Armour is dedicated to providing equal employment opportunities to all applicants without regard to various characteristics, ensuring a diverse and inclusive workplace.

What is the purpose of the Sales Keyholder role?

The Sales Keyholder contributes to the store's profitability and performance by leading customer service efforts, modeling brand standards, and supporting store operations in leadership absences.

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Under Armour

Retail & Consumer Goods
Industry
10,001+
Employees
1996
Founded Year

Mission & Purpose

Under Armour is obsessed with being better, stronger, and more focused than anyone else out there. Our mission: to make athletes better. Our vision: to inspire you with performance solutions you never knew you needed and can’t imagine living without. Our values define and unite us, the beliefs that are the red thread that connect everyone at Under Armour. Our values are rallying cries, reminding us why we’re here, and fueling everything we do. Love athletes We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover. Celebrate the wins We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win. Stand for equality We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent. Act sustainably We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field. Fight on together We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.

Culture & Values

  • Stand for Equality

    We believe sport is the great unifier. We don't sit on the sidelines; we speak up for fairness and equity. We treat each other with respect. We apply different perspectives in our work. We come together as a force for good to serve the communities we represent.

  • Act Sustainably

    We believe our work is not just what we do but how we do it. We work ethically and efficiently to perfect performance while reusing the Earth's resources. We seek new information to develop lasting solutions. We protect our planet for all who now play, and all who will play, on our home field.

  • Fight on together

    We believe strength is built through tackling adversity. We act with an enterprise mindset in the best interest of the Brand. We help each other overcome obstacles. We act with integrity, have honest conversations and grow over mistakes. We approach challenges with positive intent and never quit.

  • Celebrate the wins

    We believe our victories, big and small, bring us together as a team. We celebrate our accomplishments, giving credit where it's due. We take time to have fun. We channel past successes to inspire our next win.

  • Love athletes

    We believe in waking up every morning to make athletes legendary. From the best of the best to the ones just getting started, we put the athlete at the center of everything we do. We create fearlessly with the courage and conviction to defy convention. We innovate by taking bold and smart risks. We show up big where athletes train, compete, and recover.