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Sales Manager (Sustitucion) - The Madrid EDITION

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Marriott International

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Marketing
  • Madrid

AI generated summary

  • You need a 2-year degree and 4 years of relevant experience, or a 4-year degree and 2 years of relevant experience in sales or marketing.
  • You will manage group and transient sales, build customer relationships, drive revenue, provide excellent service, analyze market trends, and collaborate with internal teams for successful bookings.

Requirements

  • 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
  • OR
  • 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.

Responsibilities

  • Responsible for proactively soliciting and managing group and transient sales opportunities.
  • Manages the hotel’s segment sales effort.
  • Actively up-sells each business opportunity to maximize revenue opportunity.
  • Manages daily activities related to group and transient sales objectives.
  • Achieves personal and team related revenue goals.
  • Ensures business is turned over properly and in a timely fashion for proper service delivery.
  • Responsible for driving customer loyalty by delivering service excellence throughout each customer experience.
  • Provides service to our customers in order to grow the account on behalf of the company.
  • Works collaboratively with off-property sales channels (e.g., territory sales, company sales) to ensure group and transient sales efforts are coordinated, complementary and not duplicative.
  • Builds and strengthens relationships with existing and new customers to enable future bookings.
  • Activities include sales calls, entertainment, FAM trips, trade shows, etc.
  • Develops relationships within community to strengthen and expand customer base for group and transient sales opportunities.
  • Manages and develops relationships with key internal and external stakeholders.
  • Provides accurate, complete and effective turnover to Event Management.
  • Responds to incoming group and transient opportunities for the property that are outside parameters of the.
  • Manages departmental budget, including group and transient sales.
  • Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
  • Uses sales resources and administrative/support staff effectively.
  • Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
  • Conducts data analysis and sharing of information on market conditions, competitors, client and industry changes, economic forecasts and trends.
  • Identifies new group and transient business to achieve personal and property revenue goals.
  • Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
  • Closes the best opportunities for the property based on market conditions and property needs.
  • Monitors same day selling procedures to maximize room revenue and control property occupancy.
  • Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
  • Maximizes total hotel revenue by working closely with Rooms and Catering departments.
  • Supports customer loyalty to company by delivering service excellence throughout each customer experience.
  • Services our customers in order to grow share of the account.
  • Executes and supports customer service standards and property’s brand standards.
  • Provides excellent customer service consistent with the daily service basics of the brand.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels.
  • Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.
  • Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
  • Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to company.
  • Utilizes intranet for resources and information.
  • Conducts site inspections.
  • Creates contracts as required.
  • Participates in and practices daily service basics of the brand.

FAQs

What is the job title for this position?

The job title is Sales Manager (Sustitucion) at The Madrid EDITION.

Where is the job located?

The job is located at The Madrid EDITION, Plaza de Celenque 2, Madrid, Madrid, Spain, 28013.

What is the work schedule for this position?

The position is full-time.

What are the main responsibilities of the Sales Manager?

The main responsibilities include proactively soliciting and managing group and transient sales opportunities, achieving revenue goals, and delivering service excellence to drive customer loyalty.

What are the educational requirements for the candidate?

Candidates should have either a 2-year degree with 4 years of experience in sales and marketing or a 4-year bachelor's degree with 2 years of experience in a related professional area.

What skills are essential for this role?

Essential skills include strong relationship-building, negotiating, creative selling, and the ability to analyze market trends.

How does the Sales Manager contribute to customer satisfaction?

The Sales Manager supports customer loyalty by delivering exceptional service throughout the customer experience and ensuring satisfaction before and during events.

Are there opportunities for career advancement with this role?

Yes, there are opportunities for career advancement within the Marriott International portfolio.

What type of work environment does The Madrid EDITION promote?

The Madrid EDITION promotes an inclusive, people-first culture that values diversity and encourages personal and professional growth.

What qualities does the ideal candidate possess?

The ideal candidate is outgoing, authentically engaging, and inspires others through a service-oriented mindset.

Is prior experience in the hospitality industry necessary?

While experience in the sales and marketing field is required, prior experience in the hospitality industry is preferred but not mandatory.

What additional sales and marketing responsibilities may the Sales Manager have?

Additional responsibilities include conducting site inspections, creating contracts, and utilizing intranet resources for information.

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Marriott International

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.