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Sales Operations Specialist

  • Job
    Mid Level
  • Sales & Business Development
  • London

AI generated summary

  • You must have a desire to learn new skills, problem-solving abilities, MS Office proficiency, industry best practices knowledge, process improvement skills, strong communication, project ownership, adaptability, teamwork, Salesforce and CPQ admin experience, NetSuite familiarity, and a college degree.
  • You will review sales contracts, ensure accurate data entry in Salesforce, analyze commission calculations, prepare account reconciliations and reports, collaborate with various teams, provide training to Sales team, act as CPQ admin, support European users, update pipeline, develop project roadmaps, and ensure proper understanding of deliverables and obligations.


  • Ability and desire to learn new skills with an enthusiasm for acquiring systems knowledge
  • Good problem-solving skills and detail oriented
  • Excellent knowledge of MS office
  • In-depth knowledge of industry best practices
  • Ability to identify areas for improvement in existing processes, a strong plus
  • Excellent written and interpersonal communication skills and ability to communicate assertively
  • Demonstrated ability to take ownership for projects and drive to completion
  • Comfortable working in a fast changing, fast-paced environment
  • Excellent teamwork, including the ability to interact with all organizational groups and levels
  • Salesforce admin experience, CPQ admin experience a plus
  • NetSuite experience a plus
  • College degree a plus


  • Review sales contracts in accordance with legal, product, revenue, and sales policies
  • Ensure accurate entry into Salesforce, including product information, order discounts, terms, etc.
  • Analyze sales contracts to determine incentives earned for sales commissions and bonuses
  • Audit CaptivateIQ commission calculations as requested by Sales team
  • Work with Customer Success team to manage renewal addendums for region, including drafting addendum, calculating current term, pricing, CPI/ISTAT, as needed.
  • Setup and maintain customer information and run monthly license, opportunity, forecasting reports in Salesforce
  • Prepare account reconciliations for Centric Software’s customers as needed
  • Prepare Salesforce dashboards and reports as needed
  • Collaborate with various teams such as Sales, Finance, Legal and License/Hosting teams on contract revisions, product delivery, project budgets
  • Collaborate with customers and finance team to resolve billing inconsistencies or errors
  • Provide training to Sales team on Salesforce and CPQ processes
  • As part of Sales Operations team, act as CPQ admin to review and advise Sales team on quoting
  • Act as backup Salesforce admin to support European users
  • Ensure pipeline is updated to prepare License/Hosting team of potential orders, particularly at quarter end
  • Develop and define project roadmaps to optimize sales processes
  • Proactively reach out to various business units within the Company to ensure proper understanding of Centric Software’s deliverables and obligations to properly account for contract and revenue terms


What are the main responsibilities of a Sales Operations Specialist at Centric Software?

The main responsibilities include reviewing sales contracts, ensuring accurate entry into Salesforce, auditing commission calculations, managing renewal addendums, preparing account reconciliations, collaborating with various teams, providing training on Salesforce and CPQ processes, developing project roadmaps, and proactively reaching out to ensure proper understanding of deliverables.

What are the requirements to be considered for the Sales Operations Specialist role at Centric Software?

The requirements include a willingness to learn new skills, problem-solving skills, detail orientation, proficiency in MS office, knowledge of industry best practices, ability to identify areas for improvement, excellent communication skills, ability to take ownership of projects, adaptability to a fast-paced environment, teamwork skills, Salesforce admin experience (CPQ admin and NetSuite experience is a plus), and a college degree is also a plus.

What benefits are offered to Sales Operations Specialists at Centric Software?

Centric Software offers competitive salary and benefits, a multifaceted job with a high degree of responsibility and opportunities, the opportunity to work remotely with a dedicated team, a collaborative and flexible remote work environment, and varied and challenging work to help you grow your technical skillset.

#1 PLM, Planning, Pricing and Inventory, Market Intelligence, Visual Boards for consumer goods businesses.

Founded Year

Mission & Purpose

Centric Software provides product lifecycle management (PLM), planning, pricing, and market intelligence solutions for businesses. Their platform helps companies streamline product design, development, sourcing, and pricing to maximise margins, reduce inventory, and increase efficiency. Centric Software's ultimate mission is to empower brands and retailers to drive go-to-market innovation and value creation through collaboration and sustainable practices. Their purpose is to transform the end-to-end process from concept to replenishment, enabling teams to bring consumer-centric products to market effectively.