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Sales & Service Manager - 9 Streets Amsterdam

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Alo Yoga

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Amsterdam
  • Quick Apply

AI generated summary

  • You must have retail leadership experience, strong MS Office skills, excellent communication, a business owner mindset, and the ability to handle physical tasks and a fast-paced environment.
  • You will oversee sales and service initiatives, coach team members, manage budgets, enhance guest experiences, and collaborate on strategies to meet organizational goals.

Requirements

  • Prior leadership experience within retail or related industry
  • Working knowledge of MS Office (Word, Excel and Outlook)
  • Extraordinary interpersonal and communication skills, both verbal and written
  • Agile with the ability to handle multiple tasks in a changing environment
  • Highly Motivated by driving business in a fast-paced, innovative environment
  • Business owner mindset with an entrepreneurial spirit
  • Independent work ethic, time management skills, and personal accountability
  • Aligns with and embodies Alo's values
  • Proof of right to live and work in the UK
  • Ability to lift, push, carry or otherwise move up to 50 pounds
  • Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder
  • Ability to stand and move for an entire shift

Responsibilities

  • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
  • Ensure that the Sales, Service, and Community team exudes Alo's mission and values to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
  • Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture

FAQs

What is the core philosophy of Alo Yoga?

The core philosophy of Alo Yoga revolves around mindful movement, emphasizing how practice on the mat can enhance life off the mat and positively impact communities.

What is the primary responsibility of the Sales & Service Manager?

The primary responsibility of the Sales & Service Manager is to execute Alo's business and guest experience strategy in-store, ensuring that guest experiences are exceptional and aligning with Alo's values.

What qualifications are required for the Sales & Service Manager position?

The qualifications required for the Sales & Service Manager position include prior leadership experience in retail or a related industry, proficiency in MS Office, exceptional interpersonal and communication skills, and alignment with Alo's values.

What does the Sales & Service Manager's schedule look like?

The Sales & Service Manager role is a full-time position with a 38-hour workweek over 5 days, requiring availability for opening, closing, and weekend shifts, especially during peak seasons like the holiday period.

Is there a requirement to lift or move items in this position?

Yes, employees in this position must be able to lift, push, carry, or move up to 50 pounds and perform various physical activities, including bending, kneeling, and climbing.

What type of work environment can the Sales & Service Manager expect?

The Sales & Service Manager can expect a fast-paced, innovative retail environment that requires agility in handling multiple tasks.

Is there a focus on team development in this role?

Yes, the role emphasizes continuous coaching, talent development, and effective communication within the Sales, Service, and Community team.

Will the Sales & Service Manager be involved in budget management?

Yes, the Sales & Service Manager will partner with the General Manager to manage the budget, monitor business data, and inform planning processes.

What is the importance of guest experience in this role?

Ensuring exceptional guest experience is a crucial aspect of the role, as it aligns with Alo's mission and is a key focus for the Sales & Service Manager.

Does Alo Yoga provide equal employment opportunities?

Yes, Alo Yoga is an Equal Opportunity Employer and does not discriminate against applicants or employees based on protected characteristics.

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Alo Yoga

Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Retail & Consumer Goods
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.