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Sales & Service Manager - Yorkdale Shopping Centre


Alo Yoga

5d ago

  • Job
    Mid & Senior Level
  • Hospitality & Retail
  • Toronto
  • Quick Apply

AI generated summary

  • You need 3-5 years of retail leadership experience, MS Office knowledge, strong communication skills, agility, motivation for driving business, an entrepreneurial mindset, independence, and alignment with Alo’s guiding principles.
  • You will lead the Sales & Service team, drive business results, develop talent, and ensure exceptional guest experience at Alo Yoga in Yorkdale Shopping Centre.


  • 3-5 years of retail or related industry leadership experience
  • Working knowledge of MS Office (Word, Excel and Outlook)
  • Extraordinary interpersonal and communication skills, both verbal and written
  • Agile with the ability to handle multiple tasks in a changing environment
  • Highly Motivated by driving business in a fast-paced, innovative environment
  • Business owner mindset with an entrepreneurial spirit
  • Independent work ethic, time management skills, and personal accountability
  • Aligns with and embodies Alo’s guiding principles
  • Seniority Level: Mid-Senior level


  • The Sales & Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s values. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.
  • Sales & Service Leader:
  • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
  • Business Leader:
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
  • People Leader:
  • Ensure that the Sales, Service, and Community team exudes Alo's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
  • Business Partner:
  • Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture


What are the requirements for the Sales & Service Manager position at Alo Yorkdale Shopping Centre?

The requirements for the Sales & Service Manager position at Alo Yorkdale Shopping Centre include 3-5 years of retail or related industry leadership experience, knowledge of MS Office, exceptional interpersonal and communication skills, agility in handling multiple tasks, motivation to drive business in a fast-paced environment, an entrepreneurial spirit, independent work ethic, time management skills, personal accountability, and alignment with Alo's guiding principles.

What is the schedule like for the Sales & Service Manager role at Alo Yorkdale Shopping Centre?

The Sales & Service Manager role is a full-time position with a 40-hour workweek consisting of managing the retail floor and coaching the team. Full-time employees are expected to have open availability, work variable shifts including peak days and weekends, and be able to work during the company's Blackout period from the week of American Thanksgiving through the end of the holiday season.

What are some of the perks of working as a Sales & Service Manager at Alo Yorkdale Shopping Centre?

Some perks of working as a Sales & Service Manager at Alo Yorkdale Shopping Centre include a generous employee discount for Bella+Canvas and Alo Yoga, free membership to Alo Moves with access to fitness and yoga classes, competitive medical, dental, and vision plan options, additional benefits like free virtual access to mental health providers and new parent support, monthly store incentives, clothing allowance, and free yoga classes at any of our Sanctuaries.

Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Retail & Consumer Goods
Founded Year

Mission & Purpose

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.