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Sales Supervisor (Full-Time) - Austin

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rag & bone

19d ago

  • Job
    Full-time
    Junior & Mid Level
  • Hospitality & Retail
  • Austin

AI generated summary

  • You must have 2+ years of client-focused sales experience, retail knowledge preferred. Be original, innovative, disciplined, and results-driven. Let's make it happen!
  • You will drive exceptional customer service, meet sales goals, manage clientele, train staff, uphold brand standards, collaborate with visuals, ensure store operations, maintain inventory accuracy, resolve conflicts, analyze business results, and create a positive team environment.

Requirements

  • The Customer Rules - Minimum 2+ prior work experience in a client centric, sales environment. Contemporary or luxury retail knowledge preferred, but not required
  • Be a Good Human - Be original, be authentic
  • Have No Fear - Innovate, solve problems
  • Own Every Decision - Work together, get results
  • Quality Matters - Be disciplined, be competitive
  • Make S**t Happen

Responsibilities

  • Display best-in-class customer service techniques, clienteling standards and sales interactions. Ensure that all staff on duty are doing the same
  • Meet store and metric goals
  • Ability to grow and manage clientele
  • Demonstrate product knowledge and support senior management with delivery of this information to staff
  • Encourage and recognize opportunities for team selling
  • Understand and exemplify the rag & bone brand philosophy and lifestyle
  • Partner with our Visual Merchandising team on floor sets, window changes and other projects, as needed
  • Ensure the store is opened and closed each day according to company guidelines
  • Maintain knowledge and understanding of all policy and procedures
  • Contribute to the achievement of low inventory shrink and inventory accuracy by ensuring consistent execution of all inventory touch points
  • Accurately process Point of Sale transactions
  • Consistently act within core values of rag & bone
  • Appropriately diffuse conflict with all members of the team and take ownership of your contribution to overall team and store environment. Escalate conflict to management where necessary.
  • Assist in tracking, monitoring and communication of business results
  • Model and teach store associates to support a positive client-centric environment
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere

FAQs

What are the main responsibilities of the Sales Supervisor in this role?

The Sales Supervisor is responsible for ensuring sales goals are consistently met, service standards are executed according to company guidelines, acting as a leader and role model for Sales Associates, attending to customers, maintaining a service centric floor environment, and completing management level operational tasks.

Is the Sales Supervisor part of the store management team?

Yes, the Sales Supervisor is considered part of the store management team and is expected to adhere to all company policies and procedures.

What qualities are important for a Sales Supervisor in this role?

Important qualities for a Sales Supervisor include leadership skills, adherence to company policies, excellent customer service, and the ability to motivate and guide Sales Associates.

What are some key performance indicators for the Sales Supervisor in this role?

Key performance indicators for the Sales Supervisor include meeting sales goals, maintaining service standards, providing excellent customer service, and effectively leading and managing Sales Associates.

What is the work environment like for a Sales Supervisor in this role?

The work environment for a Sales Supervisor includes overseeing Sales Associates, interacting with customers, and completing management level operational tasks. It is important to create a service centric floor environment at all times.

Fashion & Arts
Industry
501-1000
Employees
2002
Founded Year

Mission & Purpose

From its origins in New York in 2002, rag & bone instantaneously distinguished itself by combining British heritage with directional, modern design. Today, the brand has become synonymous with innately wearable clothing that innovatively melds classic tailoring with an edgy yet understated New York aesthetic. Inspired by a desire to create beautifully constructed clothes, rag & bone prides itself in the time-honored techniques of supremely skilled, local manufacturers at some of the oldest factories in the country. The importance of quality, expert craftsmanship and attention to detail resonated deeply, informing the brand’s core philosophy. With a downtown sensibility, signature clean silhouettes and an inherent integrity, rag & bone continuously redefines urban style. In 2007, rag & bone won the Swarovski Award for emerging talent in Menswear and in 2010, the brand was bestowed the industry’s most prestigious honor when named Menswear Designer of the Year by the Council of Fashion Designers of America (CFDA). rag & bone offers a full range of men’s and women’s ready to wear, /JEAN, Standard Issue, footwear and accessories collections. rag & bone operates 35 stores worldwide, ten of which are in New York City. Stores are also located in Washington, D.C.; Boston, Massachusetts; Dallas, Texas; Los Angeles, California; Greenwich, Connecticut; Aspen, Colorado; and Bal Harbour, Florida. International stores are located in London, UK; Tokyo, Japan; Bangkok, Thailand; Taipei, Taiwan and Hong Kong. rag & bone is also available in boutiques and department stores in over 53 countries worldwide.