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Sales Supervisor - Yorkdale

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
    Sales & Business Development
  • Toronto
  • Quick Apply

AI generated summary

  • You need at least 3 years of retail experience, ability to thrive in a fast-paced environment, strong interpersonal skills, self-motivation, problem-solving abilities, attention to detail, passion for people, and a positive attitude.
  • You will lead sales team, meet goals, maintain exceptional customer experience, oversee inventory, support loss prevention, ensure seamless operations, provide feedback, train staff, and create a positive work environment.

Requirements

  • Minimum of 3 years Retail Experience required.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced and ever-changing environment
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities
  • Driven approach to take on new challenges with the self-motivation for your work and career
  • Excellent communicator with a passion for people
  • An effective and expedient problem-solver with a keen attention to detail
  • Positive attitude and feels there is no task too small and no task too large

Responsibilities

  • Consistently meet and exceed sales goals
  • Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
  • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
  • Contribute to a technology led in-store experience for customers that both surprises and delights them
  • Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
  • Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
  • Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
  • Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
  • Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
  • Maintain seamless store operational procedures, maintain weekly workflow.
  • Support merchandising presentation strategy and concept standards, lead and train staff as needed
  • Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
  • Uphold and lead by example with all policies and procedures
  • Display a dedicated approach to motivate and support sales associates
  • Onboard new hires while providing in the moment coaching to improve performance of existing associates
  • Contribute and lead through training and customer experience programs
  • Maintain and manage a professional, healthy, and productive work environment alongside team in store

FAQs

What are the required qualifications for the Sales Supervisor position at Yorkdale?

The minimum qualifications for the Sales Supervisor position at Yorkdale include a minimum of 3 years of retail experience, experience working in a sales or retail organization, and the ability to work in a fast-paced environment.

What are the essential responsibilities of the Sales Supervisor at Yorkdale?

The essential responsibilities of the Sales Supervisor at Yorkdale include consistently meeting and exceeding sales goals, leading the sales floor to deliver an excellent customer experience, maintaining inventory accuracy, contributing to loss prevention, and providing real-time feedback on sales and product.

What benefits and perks are offered for the Sales Supervisor position at Yorkdale?

Benefits and perks for the Sales Supervisor position at Yorkdale include health, vision, and dental insurance for eligible employees, paid vacation, sick, holidays, and volunteer time-off, a mission-based company with a casual work environment, 401K with company match, and a clothing discount.

What is the work schedule like for the Sales Supervisor position at Yorkdale?

The Sales Supervisor position at Yorkdale requires a minimum of 30 hours per week, up to 40 hours per week, with daily open availability across a full 7-day work week. Flexibility to work days, nights, weekends, and holidays if required to meet the needs of the business is also necessary.

How does the Sales Supervisor at Yorkdale contribute to the overall customer experience and brand ambassadorship?

The Sales Supervisor at Yorkdale leads by example in providing exceptional customer service, engages customers on the brand, upholds brand values, and contributes to a technology-led in-store experience that surprises and delights customers.

Being naked is the #1 most sustainable option. We're #2.

Retail & Consumer Goods
Industry
501-1000
Employees
2009
Founded Year

Mission & Purpose

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. Reformation combines stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Reformation infuses green measures into every aspect of the business. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.