Logo of Huzzle

Home

Matches

Explore

Manage

Sales Support Associate

image

Staples

Jul 5

Applications are closed

  • Job
    Full-time
    Entry & Junior Level
  • Hospitality & Retail
  • Calgary

Requirements

  • 3 to 6 months of previously related experience is preferred.
  • Working towards or successful completion of high school is preferred.
  • Ability to achieve customer service excellence and sales results
  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to communicate with and engage customers effectively using a variety of mediums.
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder

Responsibilities

  • Connect, share and partner with customers to identify solutions that cater to their needs and add value.
  • Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.
  • Process out-of-stock procedures to maintain replenishment.
  • Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner.
  • Provide coaching and training to your team including delegating work and following up on completion.
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • In some store locations, this role is a keyholder and is responsible for closing and opening the store.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

FAQs

What is the primary role of a Sales Support Associate at Staples Canada?

The primary role of a Sales Support Associate at Staples Canada is to drive sales, support merchandise standards, manage freight flow, handle inventory, and assist with replenishment procedures while ensuring high customer engagement and satisfaction.

What qualifications are preferred for this position?

Preferred qualifications include 3 to 6 months of related experience and either working towards or having successfully completed high school.

What key skills are essential for success in this role?

Essential skills include the ability to achieve customer service excellence, resolve customer concerns diplomatically, and communicate effectively with customers through various mediums. Additionally, candidates should be curious, approachable, passionate, and capable of finding solutions.

What are some specific tasks a Sales Support Associate will perform?

Specific tasks include connecting with customers to identify solutions, maintaining merchandising standards, processing out-of-stock procedures, assisting with training and coaching team members, operating cash registers, and ensuring operational excellence and cleanliness of the store.

Will I need to work evenings or weekends?

Yes, this position requires working a varying schedule to meet the business's needs, which includes evenings and weekends.

Is there a physical component to this job?

Yes, the role involves moderate physical effort, such as moving freight, using ladders and stock pickers, and operating equipment. Conditions may involve exposure to variable temperatures and noise from delivery trucks.

What benefits does Staples Canada offer to Sales Support Associates?

Benefits include an associate discount, health and dental benefits, RRSP/DPSP contributions, learning and development programs, tuition reimbursement, and more.

Is Staples Canada committed to diversity and inclusion?

Yes, Staples Canada is committed to creating an inclusive and diverse work environment, welcoming applicants from various backgrounds and encouraging applications from qualified candidates, including those with disabilities.

What should I do if I need accommodation during the recruitment process?

If you require accommodation during the recruitment process, please inform Staples Canada of your needs, and they will address the information confidentially.

Are there any training or certifications required for this role?

Yes, forklift training and certification may be required for the position.

image

Staples

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.