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Sales Support Associate

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Staples

16d ago

  • Job
    Part-time
    Junior & Mid Level
  • Hospitality & Retail
  • Guelph

AI generated summary

  • You need 3-6 months of related experience, high school education, and strong customer service skills. Must be curious, approachable, and able to work in varying conditions. Forklift training may be required.
  • You will drive sales, support merchandising standards, manage inventory and assist customers daily. Maintain displays, process out-of-stock items, provide coaching/training, operate cash registers, ensure store cleanliness/safety.

Requirements

  • 3 to 6 months of previously related experience is preferred.
  • Working towards or successful completion of high school is preferred.
  • Ability to achieve customer service excellence and sales results
  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to communicate with and engage customers effectively using a variety of mediums.
  • Curious
  • Approachable
  • Passionate
  • Solutions Finder
  • Additional Information:
  • A moderate amount of physical effort and operation of equipment / machinery is required to execute our merchandising standards and to maximize our customer experience.
  • Conditions may cause physical discomfort due to exposure to variable temperatures in receiving and noise from delivery trucks, fumes from trucks, dirt and dust. Due to direct contact with delivery trucks, forklifts, and use of the bailer machine there is higher risk of personal injury if safe working habits are not practiced.
  • Movement of freight by use of ladders and stock pickers is required.
  • Required to work a varying schedule to meet the needs of the business. This includes working evenings and weekends.
  • Forklift Training and certification may be required.

Responsibilities

  • As the Sales Support Associate, you’ll get the opportunity to execute on a variety of tasks: driving sales, supporting merchandise standards, freight flow, inventory, as well as replenishment procedures. You demonstrate a high degree of customer engagement and look to maximizes sales while effectively assisting customers. With everyday being fast-paced, challenging, rewarding and meaningful, you will be inspired to bring your ‘A-Game’ everyday!
  • Specifically, you will:
  • Connect, share and partner with customers to identify solutions that cater to their needs and add value.
  • Maintain company merchandising standards, including current pricing, signage, planograms, promotional planners, advertising set-ups and displays.
  • Process out-of-stock procedures to maintain replenishment.
  • Assist in keeping the damaged product area clean and that items in need of shrink-wrapping are attended to in a timely manner.
  • Provide coaching and training to your team including delegating work and following up on completion.
  • Operational excellence and customer experience are important aspects of your role. You will operate cash registers, follow all loss prevention measures and ensure the cleanliness and store standards of your assigned departments.
  • In some store locations, this role is a keyholder and is responsible for closing and opening the store.
  • Ensure that a clean and safe environment is always top-of-mind, keeping the safety of yourself, fellow associates, and our customers as a key priority.

FAQs

What is the role of a Sales Support Associate at Staples Canada?

The Sales Support Associate at Staples Canada is responsible for driving sales, supporting merchandise standards, inventory management, and customer engagement. They work to identify customer needs, provide solutions, maintain merchandising standards, and ensure a clean and safe store environment.

What qualifications are required to become a Sales Support Associate at Staples Canada?

Preferred qualifications for a Sales Support Associate at Staples Canada include 3 to 6 months of related experience, working towards or successful completion of high school, and the ability to achieve customer service excellence and sales results. Candidates should also have strong communication skills, be curious, approachable, passionate, and have a strong ability to find solutions.

What benefits are offered to Sales Support Associates at Staples Canada?

Sales Support Associates at Staples Canada are eligible for benefits such as an associate discount, health and dental benefits, RRSP/DPSP, learning and development programs, tuition reimbursement, and more.

What physical exertion is required for a Sales Support Associate role at Staples Canada?

A moderate amount of physical effort and operation of equipment/machinery is required for a Sales Support Associate role at Staples Canada. This includes executing merchandising standards, maximizing customer experience, and moving freight using ladders and stock pickers. Conditions may cause physical discomfort due to exposure to variable temperatures, noise, fumes, dirt, and dust. Forklift training and certification may also be required.

Hybrid & happy. Delivered. Let Staples’ expertise and curated products help you stay connected, productive and inspired.

Retail & Consumer Goods
Industry
10,001+
Employees
1986
Founded Year

Mission & Purpose

At Staples, Business is Human, which means our people ‘think beyond the algorithm’ to deliver for customers. A leader in workspace products and solutions for over 35 years, Staples has thousands of experts dedicated to applying their intuition, expertise, and experience to bring out the best that technology such as AI has to offer. These experts make work easier, smarter, and more efficient for businesses of all sizes. The company operates in North America through eCommerce and direct sales and is headquartered near Boston, Massachusetts.