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Sales Support Executive

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8x8

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You need sales support experience, familiarity with Salesforce, strong organizational skills, excellent communication, proficiency in Microsoft & Google tools, and high attention to detail.
  • You will coordinate sales orders, assist the sales team, maintain records, manage customer databases, handle inquiries, prepare reports, and ensure customer satisfaction.

Requirements

  • Experience:
  • Proven experience in sales support or an administrative role.
  • Familiarity with Salesforce.com, online portals and sales order processing systems.
  • Skills:
  • Strong organisational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) & Google workplace tools.
  • Ability to work independently and as part of a team.
  • High attention to detail and accuracy.

Responsibilities

  • Key Responsibilities
  • Sales Coordination:
  • Support if required Coordination and tracking status of sales orders
  • Communicate with other departments as required.
  • Support the sales team as necessary
  • Assist in organising and attending sales events, trade shows, and promotional activities.
  • Maintain accurate records of sales activities and transactions.
  • Ensure all sales documentation is complete and complies with company policies.
  • Administrative Support:
  • Maintain and update customer databases and CRM systems.
  • Assist in the preparation of sales reports, presentations, and proposals.
  • Schedule and coordinate meetings, appointments, and travel arrangements for sales team members.
  • Manage central email account and email alias as necessary
  • Prepare and process sales orders if required.
  • Customer Service:
  • Handle customer inquiries via phone, email, and in person.
  • Provide information about products and services, including pricing and availability.
  • Resolve customer complaints and issues, escalating them as necessary to the appropriate team members.
  • Follow up with customers to ensure satisfaction and foster ongoing relationships.

FAQs

What is the location of the Sales Support Executive position?

The position is based in London and operates in a hybrid format.

Who will I report to in this role?

You will report to the Sales Director.

What are the primary responsibilities of the Sales Support Executive?

The main responsibilities include sales coordination, administrative support, and customer service.

What qualifications are required for this position?

Proven experience in sales support or an administrative role and familiarity with Salesforce.com, online portals, and sales order processing systems are required.

What skills are essential for the Sales Support Executive role?

Essential skills include strong organizational and multitasking abilities, excellent verbal and written communication skills, proficiency in Microsoft Office Suite and Google workplace tools, and high attention to detail and accuracy.

Will there be opportunities for advancement in this position?

Yes, there is an extraordinary opportunity to be trained into a full Client Sales/Account Manager role under the tutelage of experts in selling CCaaS and SaaS.

What types of activities will I assist in organizing?

You will assist in organizing sales events, trade shows, and promotional activities.

Is there a focus on diversity and inclusion at 8x8?

Yes, 8x8 believes diversity makes the company stronger and is a proud equal opportunities employer.

Do I need prior experience with customer service for this role?

Yes, experience in handling customer inquiries and providing information about products and services is crucial.

How does 8x8 ensure fair employment practices?

8x8 is a member of the Living Wage Foundation and believes in fairness and security, including the right to conduct background checks on candidates they extend offers to.

8x8

One platform. Every communications experience

Consulting
Industry
1001-5000
Employees
1987
Founded Year

Mission & Purpose

8x8 is a leading provider of cloud-based communication solutions, offering voice, video, chat, contact centre, and enterprise-class API services. Their solutions help businesses improve their communication, collaboration, and customer engagement by providing a unified, seamless platform accessible from anywhere. 8x8’s ultimate mission is to empower organisations of all sizes with reliable, scalable, and secure communication tools that drive productivity and foster stronger relationships with customers. Their purpose is to simplify and enhance business communication, enabling teams to connect efficiently and deliver excellent service across the globe.