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Sales Team Lead

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carwow

13d ago

  • Job
    Full-time
    Junior Level
  • Sales & Business Development
  • London
  • Quick Apply

Requirements

  • Experience in managing teams, preferably in sales or customer service, is preferred but not essential.
  • Strong understanding of customer service and account management best practices.
  • Excellent written and verbal communication skills.
  • Strong leadership and coaching abilities.
  • Ability to work independently and collaboratively.
  • Ability to manage multiple priorities and deadlines.
  • Strong attention to detail and problem-solving skills

Responsibilities

  • Lead and manage a team of Sales Executives, providing coaching, guidance, and support to ensure they achieve their targets and KPIs.
  • Build and maintain strong relationships with priority dealers, ensuring their needs are met and customer satisfaction remains high.
  • Identify areas for improvement in the team's performance and productivity, and implement actions to address these areas.
  • Develop and implement strategies to enhance customer service and account management.
  • Monitor team performance and productivity, offering regular feedback and coaching to help team members improve.
  • Understand priority accounts in detail, analysing and evaluating their performance to determine what is working well and what is not.
  • Collaborate with other departments to ensure the team has the resources and support needed to meet their targets and deliver exceptional service.
  • Stay updated with industry trends and best practices, sharing this knowledge with the team to ensure continuous improvement and evolution

The ultimate car buying and selling experience

Consulting
Industry
201-500
Employees
2013
Founded Year

Mission & Purpose

Carwow is a platform facilitating car purchases by providing a comprehensive comparison of vehicles from various dealers. Their aim is to empower consumers with transparent information, making the car buying process simpler and more efficient. They strive to enhance customer satisfaction by offering a seamless experience and helping individuals find the perfect car to suit their needs and preferences.