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Sales Team Manager

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Belk

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Kingsport

AI generated summary

  • You need a four-year degree, retail management experience, leadership skills, computer proficiency, and the ability to lift 40 lbs, push equipment, and stand for long periods.
  • You will train and manage sales associates, drive customer experience, meet sales goals, ensure shrinkage control, handle scheduling, resolve issues, and maintain safety and operational standards.

Requirements

  • Four-year college degree or equivalent combination of education and experience.
  • Experience in retail management.
  • Leadership Experience
  • Proficient in computer business-related computer software (Microsoft Word, Excel, Access, etc).
  • Ability to use computer keyboard, standard telephone and other related business equipment.
  • Must be able to lift up to 40 lbs.
  • Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks.
  • Ability to stand for long periods of time.
  • Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks.
  • Ability to work at a safe and steady pace.

Responsibilities

  • Meet or exceed area sales goals through the training, coaching and managing of sales associate staff. Ensure that sales associates understand the store's selling expectations.
  • Drive the total Customer Experience through in store and Omni, through team performance
  • Provide training and coaching to sales associate, to ensure associates exhibit the key service behaviors needed in delivering relentless customer care.
  • Motivate and coach sales associates to meet or exceed credit goals. Improve team performance by identifying the need for corrective action. Determine necessary corrective and execute.
  • Ensure shrinkage control in their area through the continual training and management of associates.
  • Ensure team is executing successful clientelling efforts. Train and coach associates on the features and benefits that clientelling can produce.
  • Drive National Sales Events by assuring attainment of sales team goals. Ensure that sales associates clearly understand the importance of pre-sale events, as well as grass root events.
  • Establish and attain a daily recovery plan is in place.
  • Ensure team is maintaining dressing rooms to the audit and AP standards.
  • Collaborate with the visual team to ensure that sales associate standards training takes place on a regular basis, and that new-hires participate in this training once they come on the sales floor.
  • Collaborate with the Merchandising Team Manager, ASM-Merchandise and visual associates, where appropriate, to support overall merchandise presentation of the store.
  • Maintain a safe shopping and working environment.
  • Ensure that status checks are completed on a bi-monthly basis. Utilize the status check as a way to monitor total sales associate performance and provide feedback of sales performance and observed behaviors. Address poor performers and coach them to achieve expectations.
  • Provide effective coaching to improve performance of all sales team associates.
  • Utilize the corrective action process to document and coach poor performers on team consistently
  • Recognize associate performance and motivate sales associates to improve sales and customer service.
  • Utilize the Belk boards to communicate upcoming activities as well as store achievements and results.
  • Maintain a high level of team engagement. Provide efficient, timely communication of policies and other information. Use necessary desecration to address all concerns or problems that develop within the selling area.
  • Recruit, interview, select and retain quality associates and ensure all positions are filled in a timely manner.
  • Work with Lead Scheduler to develop weekly schedules that match staffing to customer traffic and sales.
  • Supervise and manage the customer service experience is assigned departments.
  • Open and close the store, including weekends, as needed
  • Approve escalated point of sale transactions such as returns and voids, when needed to serve the customer.
  • Resolve customer service issues as needed.
  • Understand and be able to use all building operating systems
  • Operational Management: receiving, processing and placement of merchandise
  • Price change management, and merchandise return management
  • Maintenance and housekeeping management
  • Direct Floor sets and floor moves
  • Direct Sale sets and signing
  • Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
  • Ensure team uses safety equipment at all times in accordance with OSHA regulations.
  • Support the review and execution of the store internal audit processes, as it relates to the STM functions.
  • Direct Floor sets and floor moves
  • Direct Sale sets and signing
  • Follow all policies and procedures related to asset protection and safety – such as floor sweeps.
  • Ensure team uses safety equipment at all times in accordance with OSHA regulations.
  • Support the review and execution of the store internal audit processes, as it relates to the STM functions.

FAQs

What is the main responsibility of the Sales Team Manager?

The main responsibility of the Sales Team Manager is to ensure and drive the efficient execution of the selling function within the store, while leading and managing the sales associate staff to meet or exceed area sales goals.

What qualifications are required to apply for the Sales Team Manager position?

A four-year college degree or an equivalent combination of education and experience is required, along with experience in retail management and leadership experience.

How does the Sales Team Manager support the customer experience?

The Sales Team Manager drives the total Customer Experience through in-store and Omni-channel team performance, ensuring associates deliver excellent customer care and service behaviors.

What type of training does the Sales Team Manager provide to sales associates?

The Sales Team Manager provides training and coaching on selling expectations, key service behaviors, clientelling efforts, and effective merchandise presentation.

What physical requirements are there for the Sales Team Manager role?

The role requires the ability to use a computer keyboard, lift up to 40 lbs, push/pull equipment weighing up to 500 lbs, stand for long periods, and perform physical tasks such as twisting, bending, and stooping.

Who does the Sales Team Manager report to?

The Sales Team Manager reports to the Assistant Store Manager of Selling or the Store Manager.

What is the Sales Team Manager's role in managing sales performance?

The Sales Team Manager is responsible for motivating and coaching sales associates to exceed credit goals, identifying the need for corrective actions, and providing feedback on performance.

How does the Sales Team Manager ensure shrinkage control?

The Sales Team Manager ensures shrinkage control through continual training and management of associates, as well as following policies and procedures related to asset protection and safety.

What type of communication is expected from the Sales Team Manager?

The Sales Team Manager is expected to maintain a high level of team engagement, communicate efficiently and timely regarding policies, and utilize tools like Belk boards to share store achievements and upcoming activities.

Are there opportunities for career advancement in this role?

Yes, there are opportunities for career advancement as the Sales Team Manager can play a significant role in recruiting, training, and developing staff, which can lead to further leadership positions within the company.

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Belk

Retail & Consumer Goods
Industry
10,001+
Employees
1888
Founded Year

Mission & Purpose

Belk is an American department store chain offering a wide range of fashion, beauty, home goods, and accessories for men, women, and children. With a commitment to providing customers with quality products and exceptional service, Belk aims to be a destination where shoppers can find everything they need for themselves and their homes. From clothing and footwear to cosmetics and home décor, Belk strives to create a welcoming and inclusive shopping experience, catering to diverse tastes and preferences across its various store locations and online platforms.

Benefits

  • Medical, Dental & Vision

  • 401K

  • Generous PTO Paid Parental & Adoption Leave

  • Pet Insurance

  • Associate Discount Double Discount Days

  • Professional Development Opportunities

  • Dedicated Volunteer Time

  • Remote Opportunities