FAQs
What are the primary responsibilities of the Salesforce Administrator role?
The primary responsibilities include managing user accounts, licenses, and profiles; providing L2 support for the Salesforce platform; handling user queries and training on new functionalities; managing data migrations; troubleshooting issues; executing Salesforce configuration changes; and establishing best practices and documentation.
What qualifications are required for the Salesforce Administrator position?
Candidates should have 3+ years of experience as a Salesforce Administrator, be certified as a Salesforce Administrator, and have experience with Lightning and Salesforce App development. Sales Cloud certification is also essential.
Is experience in a large organization preferred?
Yes, experience working within a large, global organization is preferred.
What skills are necessary for this role?
The necessary skills include strong analytical, planning, and organizational skills, excellent customer service and communication skills, the ability to creatively problem-solve and work autonomously, and a positive and professional demeanor.
Will the Salesforce Administrator be required to stay updated on Salesforce releases?
Yes, staying up to date with new Salesforce releases and evaluating new features for implementation is a key responsibility of the role.
Is certification in ITIL Foundation required for this position?
It is desirable to have an ITIL Foundation certificate or experience, but it is not explicitly required.
Where is this job located?
The position is located in Bangalore.
What is the working time type for this role?
The role is a full-time position.
Is the contract type for this role permanent?
Yes, the contract type for this role is permanent.
What tools and configurations is the Salesforce Administrator expected to work with?
The Salesforce Administrator is expected to work with Flow, assignment rules, approval processes, fields, page layouts, record types, and custom settings, as well as dashboards and reports.