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SAP Product Owner –EMEA -Process and Documentation

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Sanofi

15d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
    Product
  • Hyderabad, +1

AI generated summary

  • You must have a relevant degree, 8+ years in SAP Service Delivery, 3+ years in SoX/GxP, strong SAP knowledge, ITIL experience, Agile familiarity, and excellent communication skills.
  • You will manage documentation, training, service requests, and incident processes for SAP; oversee knowledge transfer, maintain SLAs, and collaborate with vendors to enhance service delivery.

Requirements

  • Bachelor's degree in a relevant field (Finance, Accounting, Information Systems, etc.) or equivalent work experience.
  • Minimum of 8 years of hands-on experience in Service Delivery experience in Managed Services for SAP systems (S4HANA and/or ECC) functional and/or subject matter expertise can supplement for years of direct Service Delivery Management experience.
  • Minimum 3 years of Experience in SoX, GxP, internal controls and other audits on SAP platforms.
  • End to end management of the SAP Service Management function (Service Management, Incident Management, Change Management, Problem Management).
  • Deep understanding of SAP ERP systems, with strong functional and/or technical SAP application knowledge.
  • Excellent communication skills with the ability to interact effectively with stakeholders across the organization.
  • Strong negotiation skills.
  • Strong acumen to understand business needs and translate them into effective service management strategies.
  • Ability to work independently, prioritize tasks, and deliver high-quality results under pressure.
  • Solid experience with service management principles, ITIL framework, and incident management processes.
  • Relevant SAP certifications are highly desirable.
  • Experience with SOX controls and auditing processes.
  • Experience in setting up processes and governance.
  • Experience with Agile methodologies.
  • SAP.
  • Experience with Service Now.
  • ITIL certified.
  • At ease with Document Management Systems.
  • At ease with Microsoft Office tools, and in general with digital tools.
  • Team player, service-oriented.
  • Dynamic, results driven.
  • Able to convince.
  • Accountability and Reliability.
  • Rigorous, autonomous.
  • Strong oral and written communication skills.
  • Active listener, able to challenge requirements.
  • Analytical and synthetic, able to formalize solutions, good writing skills.
  • Fluent spoken and written English.

Responsibilities

  • Provide the proper update of platform specific and global documentation
  • Manage business/user communication for all processes to be used for the support of the application.
  • Manage the Service Now change management trainings, documentation and process adaptation for SAP EMEA platforms, assist the project and run teams on usage of this tool.
  • Manage the training and process adaptation for Veeva-document management platform usage for EMEA SAP teams, assist the project and run teams for usage of this tool.
  • Manage the transition of knowledge transfer for SAP projects, from project teams to SAP run teams (AMS), provide training and assistance on the validation steps to project teams, manage the pre-requisites and documentation taken from project teams.
  • Assist in preparing presentations for governance meetings for SAP platforms with stakeholders
  • Validate the service requests from the business to make sure they are justified and are mandatory, before sending them to AIMS teams.
  • Perform the monthly invoice check received from AMS vendor.
  • Prepare extractions from Service Now tool, for any reporting needs linked to service requests, incidents, change requests.
  • Create platform specific training documentation on ticket management process, escalation processes and functional global processes and communicate this to the business community.
  • Manage the SAP Service Management function, including Service Management, Incident Management, Change Management, and Problem Management processes.
  • Manage the onboarding of newcomers in the Product Owner team.
  • Oversee and maintain SLAs, OLAs, and Contracts in both insourced and outsourced environments, ensuring compliance and service delivery efficiency.
  • Collaborate closely with external vendors in an onshore-offshore model to manage Managed Services for SAP systems, ensuring alignment with business objectives.
  • Utilize strong functional and/or technical knowledge of SAP ERP and SAP FIORI systems to address business needs and optimize service delivery.
  • Act as a liaison between stakeholders at all levels of the organization, effectively communicating requirements, issues, and updates related to SAP Service Management.
  • Work independently to manage multiple priorities and deliver high-quality results within tight deadlines.
  • Apply service management principles and ITIL framework to enhance service delivery processes and incident management practices.
  • Continuously assess and improve SAP Service Management processes to ensure efficiency and effectiveness.
  • Responsibilities will be adjusted based on the evolving needs of the organization.

FAQs

What is the job title for this position?

The job title is SAP Product Owner – EMEA - Process and Documentation.

Where is the position located?

The position is located in Hyderabad, India.

Is this a permanent or temporary job?

This is a permanent, full-time job.

What are the primary responsibilities of the SAP Product Owner?

The primary responsibilities include overseeing the SAP Service Management function, managing documentation, coordinating training, and liaising with stakeholders.

What experience is required for this role?

A minimum of 8 years of hands-on experience in Service Delivery for SAP systems, along with at least 3 years of experience in SoX, GxP, and internal controls is required.

What educational qualifications are preferred for this position?

A Bachelor's degree in a relevant field such as Finance, Accounting, or Information Systems is preferred, although equivalent work experience is acceptable.

Are there specific technical skills needed for this role?

Yes, candidates should have experience with SAP, Service Now, ITIL, Document Management Systems, and proficiency in Microsoft Office tools.

What soft skills are important for this position?

Important soft skills include being a team player, having strong communication skills, accountability, analytical thinking, and the ability to challenge requirements.

Is knowledge of additional languages required?

Fluency in spoken and written English is required for this position.

What type of work environment can one expect after joining the team?

You can expect an international work environment that supports your professional and personal development within a competent team.

Does Sanofi support diversity and inclusion in the workplace?

Yes, Sanofi is committed to diversity and inclusion, recognizing the importance of differences in empowering employees, patients, and customers.

Sanofi

Science & Healthcare
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives. Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.