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Scheduling Coord

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Orlando Health

17d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must have a high school diploma, complete a medical terminology course within 90 days, have one year of retail, customer service, or healthcare experience, and possess computer skills.
  • You will schedule appointments, ensure accurate patient information, provide excellent customer service, manage communications, and utilize scheduling systems while maintaining coding knowledge.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.

FAQs

What is the primary role of a Scheduling Coordinator at Orlando Health?

The primary role of a Scheduling Coordinator is to communicate regularly with physicians, patients, and ancillary areas to schedule, reschedule, and cancel tests and procedures while providing exemplary customer service.

What are the essential functions of a Scheduling Coordinator?

Essential functions include providing accurate scheduling information, demonstrating professional communication skills, maintaining knowledge of scheduling systems, and ensuring customer service standards are met.

What qualifications are required for this position?

A high school diploma or equivalent is required, along with the completion of Orlando Health's medical terminology course within 90 days of hire. One year of experience in retail, customer service, or healthcare is also required.

Is there any specific training required after hiring?

Yes, you must complete Orlando Health's medical terminology course within 90 days of hire.

Are there any certifications needed for this position?

No specific licensure or certification is required for this position.

What type of experience is preferred for this role?

One year of experience in retail, customer service, or healthcare is preferred.

What skills are important for a Scheduling Coordinator?

Important skills include superb telephone etiquette, professional communication, active listening, and knowledge of computer applications and scheduling systems.

Does the role require knowledge of medical coding?

Yes, a basic understanding of ICD-9 (ICD-10) and CPT codes is necessary as deemed appropriate for the role.

How does Orlando Health view customer service?

Orlando Health places a strong emphasis on providing exemplary customer service with a Patient First Philosophy.

What are the attendance expectations for this position?

Employees are expected to maintain regular, punctual attendance consistent with Orlando Health policies and applicable federal and state regulations.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.