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Schichtleiter Empfang (m/w/d)

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • Cologne

AI generated summary

  • You should have a friendly demeanor, strong teamwork skills, a positive attitude, flexibility, multitasking abilities, and leadership experience is a plus.
  • You lead your shift, manage guest check-ins and check-outs, resolve issues, provide information, handle payments, train new staff, and conduct employee discussions.

Requirements

  • Freundliches, zuvorkommendes Auftreten
  • Ausgeprägter Teamgeist
  • Eine positive Grundeinstellung und Aufgeschlossenheit
  • Flexibilität, lösungsorientiertes Handeln und Multitasking-Skills
  • Planungs-, Coaching-, Delegations- und Teambuilding-Fähigkeiten
  • Führungserfahrungen sind ein großes Plus

Responsibilities

  • Sie führen selbstständig und eigenverantwortlich Ihre Schicht
  • Sie checken unsere Gäste ein, weisen ihnen ihr Zimmer zu und aktivieren die Zimmerschlüssel
  • Sollte etwas einmal nicht ganz in Ordnung sein, kümmern Sie sich darum
  • Sie reagieren auf alle Fragen und Anliegen unserer Gäste
  • Sie geben unseren Gästen Informationen und Wegbeschreibungen rund um unser Hotel und die Umgebung
  • Sie kümmern sich um den Check-out und finden eine Lösung, wenn ein Gast Fragen zu Preisen oder Gebühren hat
  • Sie bearbeiten Zahlungen und Zimmergebühren
  • Sie arbeiten neue Mitarbeiter und Auszubildende ein und organisieren Trainings
  • Sie unterstützen beim Führen von Mitarbeitergesprächen

FAQs

What is the job title for this position?

The job title is Schichtleiter Empfang (m/w/d).

Where is the job located?

The job is located at Courtyard Cologne, Dagobertstrasse 23, Cologne, North Rhine-Westphalia, Germany, 50668.

Is this position full-time or part-time?

This position is full-time.

What type of contract is offered for this job?

An unbefristeter (permanent) Arbeitsvertrag is offered for this job.

Are there training and development opportunities available?

Yes, there is a large selection of internal and external training, personalized development plans, and very good promotion opportunities.

What kind of employee benefits can I expect?

Employee benefits include Christmas and holiday pay, discounted Deutschlandticket, appreciation bonuses, a referral program, free cleaning of uniforms/business clothing, and discounted employee rates at over 8,000 Marriott Hotels worldwide.

Is there a focus on employee well-being?

Yes, various well-being and mental health offerings, along with healthy food options in the cafeteria and opportunities for social engagement, are available.

Do I need prior management experience for this role?

Leadership experience is a great plus for this position, although it is not explicitly required.

What kind of responsibilities will I have in this role?

Responsibilities include independently overseeing shifts, checking in guests, addressing guest inquiries, processing payments, training new employees, and conducting staff meetings.

How does the company ensure a diverse and inclusive work environment?

The company is committed to hiring a diverse workforce and maintaining an inclusive culture where employees' needs are prioritized.

Travel & Leisure
Industry
10,001+
Employees
1927
Founded Year

Mission & Purpose

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of nearly 8,300 properties under 30 leading brands spanning 138 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains.

Benefits

  • Travel Perks & Benefits

    We encourage you to explore the world around you, so we offer generous hotel and food discounts at thousands of our global properties. What a way to travel! We look after our associates, which is why we also have a comprehensive and competitive benefits program.

  • Recognition & Rewards

    Marriott recognizes success and commitment. We honor and encourage leadership and exceptional service. We also give bonuses for successful referrals and we reward long service. We believe hard work should be acknowledged.

  • Growth Opportunities

    Marriott believes in a career that flourishes with you. We also believe that wider experiences often provide a more enriching experience. We offer professional development, mentoring and training to help you get to where you want to go.