FAQs
What is the primary focus of the Schichtleiter position?
The primary focus of the Schichtleiter position is to enhance the customer experience in the store by engaging with customers about sports shoes and apparel, solving problems, and inspiring the team to achieve sales goals.
What are the qualifications needed for the Schichtleiter role?
The qualifications needed include at least 1 year of retail experience, confidence in providing exceptional customer experiences, motivation to achieve outstanding results, the ability to work independently, and flexible availability including evenings, weekends, and holidays.
What are the key responsibilities of the Schichtleiter?
Key responsibilities include inspiring and motivating the team to achieve sales, meeting personal and productivity goals, maintaining the quality and productivity of the store, acting as a liaison between customers and management, and staying informed about product knowledge and trends.
Is previous retail experience necessary for this role?
Yes, a minimum of 1 year of retail experience is required for the Schichtleiter position.
What does the team leadership entail when the Store Manager and Assistant Manager are absent?
When the Store Manager and Assistant Manager are absent, the Schichtleiter assumes leadership and management responsibilities to ensure the smooth operation of the store and customer service.
Are there opportunities for team development and training in this role?
Yes, the Schichtleiter is expected to show others how to provide exceptional customer service, which includes opportunities for team development and training.
What is the expected work schedule for this position?
The work schedule for the Schichtleiter position includes flexible availability, which may involve working evenings, weekends, and during holiday periods.
How is performance measured in this role?
Performance in the Schichtleiter role is measured by the ability to achieve personal and productivity goals as well as the overall sales in the store while providing an exceptional customer experience.