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Scrum Master (Delivery Lead)

  • Job
    Full-time
    Senior Level
  • Software Engineering
    Product
  • Toronto

AI generated summary

  • You need 5 years in software delivery, Agile expertise, CSM/PSM certification, strong problem-solving skills, excellent communication, and the ability to manage multiple initiatives proactively.
  • You will foster team culture, manage deliverables, track dependencies, resolve conflicts, facilitate Agile processes, and ensure effective communication with stakeholders while driving continuous improvement.

Requirements

  • 5 years' experience in managing and delivering complex software deliverables
  • Demonstrates strong knowledge of Agile methodology. Certified Scrum master certification (CSM / PSM)
  • Expert knowledge and understanding of Agile Delivery practices, disciplines, tools, and methodologies.
  • Strong problem solving, critical thinking and analytical skills to rapidly assess problem situations.
  • Demonstrates creativity and adaptability when identifying solutions.
  • Excellent verbal and written communication skills, with ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
  • Excellent interpersonal, negotiation and relationships management skills
  • Excellent organizational skills and the ability to manage multiple complex initiatives
  • Demonstrates proactivity and accountability.
  • Self-starter
  • Servant leader
  • Observant & Influential

Responsibilities

  • Champion team & culture
  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
  • Act as a team culture-catalyst living the Tangerine values, promoting engagement
  • Onboard and standup new teams/members
  • Foster a culture of transparency, accountability and empowerment with the team
  • Champions a high performance environment and contributes to an inclusive work environment.
  • Delivery
  • Own and drive retrospective action plans
  • Manage complex deliverables with team and stakeholders that span cross-functionally
  • Manage sprint & release schedule
  • Track and manage risks, issues, dependencies, action items and key decisions
  • Anticipate, identify blockers and make sure the team is unblocked and can effectively complete their work
  • Guide deliverables through the Tangerine and Scotiabank development management processes
  • Provide stakeholder and executive communication, conflict resolution, negotiation and relationship building
  • Keep the teams organized through facilitation and structured meetings
  • Work with the team to identify roadmap/feature dependencies/impediments and remove them to enable the team: surface, track, escalate
  • Identify team conflict, consult to resolve and escalate to Leadership Team for support when necessary.
  • Manage administration and maintenance of workflow/management tools (Confluence/JIRA)
  • Collaborate with the team to analyze and breakdown experiences into smaller components for estimation.
  • Coordinate compliance and readiness procedures (Ex. Operational Readiness) with associated teams (Ex. Release Engineering, Security, etc.).
  • Engage and act as a conduit between stakeholders (e.g. risk, legal, audit) and team as needed for consultation throughout the course of the project.
  • Foster Agility & Quality
  • Ensure Agile methodology is effectively executed
  • Facilitate identifying and enacting improvement strategies to increase the productivity of the team and quality of deliverables
  • Coach empirical product/experience planning/discovery tools/processes for complex initiatives
  • Coach/implement techniques for defining product/experience problems/goals
  • Facilitate and inform initiative estimation and feature/epic grooming sessions based on team performance trend
  • Drive and coach teams for continuous improvement
  • Act as a key contributor and collaborator within the Agile CoP, support and contribute to agile transformation and maturity evolution at Tangerine
  • Collaboration & Transparency
  • Provide regular, standardized reporting & action plans for 1) Team Performance 2) Release Plans status
  • Communicate within team and with external or executive stakeholders to track/document and manage dependencies between team
  • Build and maintain solid, professional working relationships with peers within the team and stakeholders

FAQs

What is the primary role of a Scrum Master at Tangerine?

The primary role of a Scrum Master at Tangerine is to drive the successful delivery of the team’s business strategies and objectives by collaborating with cross-functional teams including Product Owners, Developers, Designers, and QA engineers.

What qualifications are required for the Scrum Master position?

Candidates should have at least 5 years of experience in managing and delivering complex software deliverables and must possess a strong knowledge of Agile methodology with certifications such as Certified Scrum Master (CSM) or Professional Scrum Master (PSM).

How does Tangerine foster a productive work culture?

Tangerine fosters a productive work culture by championing a customer-focused culture, promoting engagement, fostering transparency, accountability, and empowerment within teams, and creating a high-performance environment that contributes to inclusivity.

What tools will I be expected to manage as a Scrum Master?

You will be expected to manage workflow and management tools such as Confluence and JIRA.

What kind of development methodology is used at Tangerine?

Tangerine employs Agile methodology, and the Scrum Master is responsible for ensuring its effective execution and continuous improvement within teams.

What types of teams will I be working with as a Scrum Master?

You will work with cross-functional teams, including Product Owners, Developers, Designers, and QA engineers.

Is coaching part of the Scrum Master role?

Yes, coaching is an integral part of the Scrum Master role, especially in facilitating improvement strategies, defining product problems and goals, and promoting Agile best practices.

What opportunities for professional development does Tangerine provide?

Tangerine offers access to thousands of online and in-person courses to support career growth and learning from diverse industry leaders.

How important is communication in this role?

Excellent verbal and written communication skills are crucial, as the Scrum Master must communicate effectively with both technical teams and high-level executive stakeholders.

What benefits do employees at Tangerine receive?

Employees receive comprehensive benefits that help save for the future and support total wellbeing, along with workspace flexibility and a positive work environment.

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