FAQs
What is the primary role of the Service Delivery Officer (SDO)?
The primary role of the Service Delivery Officer (SDO) is to provide exceptional customer service to walk-in bank customers, ensure customer query resolution, and support the generation of leads for new-to-bank (NTB) customers and cross-selling of financial products.
What are the key responsibilities of the SDO?
Key responsibilities of the SDO include servicing walk-in customers, generating leads, acting as a backup to the Service Officer (SO), conducting non-transaction related servicing like audits and reconciliations, resolving customer queries, and identifying business opportunities for cross-selling.
What qualifications are required for this position?
The position requires at least 3 years of experience in branch banking operations, as well as a post-graduate or graduate degree with relevant experience.
Is prior experience in branch banking essential?
Yes, prior experience in branch banking operations is essential, with a minimum of 3 years required for this role.
What age group is targeted for this position?
The targeted age group for this position is between 23-25 years.
Who will the SDO report to?
The SDO will report to the Senior Manager (SM).
Which companies are targeted for recruitment for this role?
Target companies include HDFC Bank, ICICI Bank, IDBI Bank, and UTI Bank.
Is there an emphasis on customer service in this role?
Yes, there is a strong emphasis on customer service, particularly in query resolution and customer retention.
What qualities are essential for candidates applying for this role?
Essential qualities include a strong motivation for customer service, understanding of financial terminology, and the ability to identify and exploit business opportunities.