You need 1+ years Customer Service and billing experience, strong attention to detail, office availability 5 days a week, and proficiency in Microsoft Office Suite.

You will manage sea import accounts billing, review Gross Profit accuracy, ensure timely billing completion, collaborate with operations, drive process automation, improve processes, and adhere to QSHE programs.

Logistics

United States

Detroit

Pension Plan

Performance Bonus

Sick Pay

Employee Discount

Large

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.

Transportation

Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Revenue Care to join our Sea Logistics team.Your RoleReporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with Customer Care Location’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.Your Responsibilities<ul><li>You will keep files relating to all sea import accounts billing.</li><li>Responsible for billing of accounts using the pricing quoted to clients within the period established.</li><li>You will review the Gross Profit and confirm accuracy.</li><li>Ensure all billing is correct and completed in time by the end month.</li><li>Collaborating with the operational team to ensure all information needed for billing is filed in the system.</li><li>You will be processing files while adhering to all policies and procedures.</li><li>Collaborate with the system process team to drive automation utilization related to Operational Care</li><li> processes.</li><li>Constantly challenge the status quo when it comes to process improvement.</li><li>Maintain awareness of and adherence to QSHE (Quality, Safety &amp; Health, Environment, Security &amp; Dangerous Goods) programs</li></ul>Your Skills and Experiences<ul><li>1+ years’ Customer Service experience (Relationship Management)</li><li>1+ years’ billing experience processing billing</li><li>You will have the ability to pay close attention to detail.</li><li>You will have the ability to work in the office 5 days per week.</li><li>Intermediate skills with Microsoft Office Suite</li></ul>Good Reasons to Join<ul><li>There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. </li></ul>

Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit site is looking for a new Sea Logistics Operational Care Specialist, Revenue Care to join our Sea Logistics team.Your RoleReporting to the Sea Logistics Operational Care Revenue Manager you will be responsible for ensuring that our internal customers’ experience is a positive one each and every time they engage with the Operational Care Center. Specifically, the Operational Service Representative is part of a team within Operational Care Center (OCC), who are responsible for direct interaction with Customer Care Location’s – Customer Care Locations, proactive customer service, problem solving, follow up, interaction with our customer service colleagues.Your ResponsibilitiesYou will keep files relating to all sea import accounts billing.Responsible for billing of accounts using the pricing quoted to clients within the period established.You will review the Gross Profit and confirm accuracy.Ensure all billing is correct and completed in time by the end month.Collaborating with the operational team to ensure all information needed for billing is filed in the system.You will be processing files while adhering to all policies and procedures.Collaborate with the system process team to drive automation utilization related to Operational Care processes.Constantly challenge the status quo when it comes to process improvement.Maintain awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programsYour Skills and Experiences1+ years’ Customer Service experience (Relationship Management)1+ years’ billing experience processing billingYou will have the ability to pay close attention to detail.You will have the ability to work in the office 5 days per week.Intermediate skills with Microsoft Office SuiteGood Reasons to JoinThere has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. 

Sea Logistics Operational Care Specialist, Revenue Care

Requirements

Responsibilities

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Kuehne+Nagel

Mission & Purpose