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Sea Logistics Operational Care Specialist, Revenue Care

  • Job
    Full-time
    Junior Level
  • Logistics
  • Detroit

AI generated summary

  • You need 1+ years Customer Service and billing experience, strong attention to detail, office availability 5 days a week, and proficiency in Microsoft Office Suite.
  • You will manage sea import accounts billing, review Gross Profit accuracy, ensure timely billing completion, collaborate with operations, drive process automation, improve processes, and adhere to QSHE programs.

Requirements

  • 1+ years’ Customer Service experience (Relationship Management)
  • 1+ years’ billing experience processing billing
  • You will have the ability to pay close attention to detail.
  • You will have the ability to work in the office 5 days per week.
  • Intermediate skills with Microsoft Office Suite

Responsibilities

  • You will keep files relating to all sea import accounts billing.
  • Responsible for billing of accounts using the pricing quoted to clients within the period established.
  • You will review the Gross Profit and confirm accuracy.
  • Ensure all billing is correct and completed in time by the end month.
  • Collaborating with the operational team to ensure all information needed for billing is filed in the system.
  • You will be processing files while adhering to all policies and procedures.
  • Collaborate with the system process team to drive automation utilization related to Operational Care
  • processes.
  • Constantly challenge the status quo when it comes to process improvement.
  • Maintain awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous Goods) programs

FAQs

What is the main responsibility of a Sea Logistics Operational Care Specialist, Revenue Care?

The main responsibility of a Sea Logistics Operational Care Specialist, Revenue Care is to ensure that the internal customers' experience is positive each time they engage with the Operational Care Center, specifically in relation to billing and customer service.

What qualifications are required for this role?

Qualifications for this role include 1+ years of customer service and billing experience, attention to detail, the ability to work in the office 5 days per week, and intermediate skills with Microsoft Office Suite.

What are some of the day-to-day tasks of a Sea Logistics Operational Care Specialist, Revenue Care?

Some of the day-to-day tasks include keeping files relating to sea import accounts billing, processing billing using quoted pricing, reviewing gross profit accuracy, collaborating with the operational team, ensuring all billing is correct and completed on time, and driving process improvement initiatives.

What are some of the benefits of working as a Sea Logistics Operational Care Specialist, Revenue Care?

Benefits of this role include a great compensation package, medical/dental benefits, employee discounts, tuition reimbursement, excellent training programs, and a fun and interesting global work environment within the logistics industry.

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Transportation
Industry
10,001+
Employees
1890
Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.