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Sea Logistics Operational Care Team Leader

  • Job
    Junior Level
  • Logistics
  • Detroit

AI generated summary

  • You must have strong sea freight knowledge and 1 year OCC experience. Ability to delegate, coordinate team workload, travel 20%, and at least a high school diploma.
  • You will lead a team, provide support, handle escalations, monitor performance, drive continuous improvement, ensure productivity, and adhere to QSHE programs in sea logistics operations at Kuehne+Nagel.


  • Ability to delegate and coordinate team workload
  • Strong knowledge of sea freight transportation
  • 1 Year of experience at the Operational Care Center
  • Education/Experience – Minimum High School Degree/Diploma
  • Travel – 20% domestic


  • Develop and support a team in order to assure committed quality of operations services.
  • Provide assignments/task list to team members.
  • Act as a first point of contact when responding to escalations and support emails.
  • Investigate loss file reporting.
  • Maintain surplus tasks for any team member(s) as needed.
  • Actively communicate with team members on group and individual level with aim to build positive team
  • atmosphere, motivation and results (e.g. team meetings, 1:1 discussions).
  • Maintain consistent communication with branch team members daily.
  • Assure that team executes tasks with expected level of productivity & performance and evaluate
  • employees’ performance and growth together with Operations Supervisor & Manager and trigger
  • actions for improvement and development if needed.
  • Understand and support team with any systematic issues that have been established and documented.
  • Contribute to, as well as drive continuous improvement initiatives of the current team and Operational Care Center overall.
  • Regular alignment with Operations Management on proper KPI/productivity reporting and other reports
  • applicable.
  • Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & Dangerous
  • Goods) programs.


What are the main responsibilities of a Sea Logistics Operational Care Team Leader?

The main responsibilities of a Sea Logistics Operational Care Team Leader include supervising and coordinating a team of Operations Specialists, providing assignments and task lists to team members, acting as a first point of contact for escalations, maintaining communication with branch team members, ensuring tasks are executed with expected performance, and driving continuous improvement initiatives.

What skills and experiences are required for this role?

Skills and experiences required for this role include the ability to delegate and coordinate team workload, strong knowledge of sea freight transportation, at least 1 year of experience at the Operational Care Center, a minimum High School Degree/Diploma, and willingness to travel domestically up to 20%.

How does a Sea Logistics Operational Care Team Leader contribute to the overall team performance?

A Sea Logistics Operational Care Team Leader contributes to the overall team performance by developing and supporting the team to assure quality services, providing guidance and support for individual and group tasks, communicating with team members to build a positive atmosphere, evaluating employees' performance and triggering actions for improvement, and actively participating in continuous improvement initiatives.

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Founded Year

Mission & Purpose

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.