You must have strong sea freight knowledge and 1 year OCC experience. Ability to delegate, coordinate team workload, travel 20%, and at least a high school diploma.

You will lead a team, provide support, handle escalations, monitor performance, drive continuous improvement, ensure productivity, and adhere to QSHE programs in sea logistics operations at Kuehne+Nagel.

Logistics

United States

Detroit

Pension Plan

Performance Bonus

Sick Pay

Employee Discount

Large

Kuehne + Nagel, a global logistics company with a significant presence in the UK, specialises in providing end-to-end logistics and supply chain solutions. Their core services encompass transportation, logistics, and supply chain management, offering tailored solutions for businesses across various industries. The ultimate mission of Kuehne + Nagel is to facilitate seamless global trade and commerce by optimising and enhancing the efficiency of supply chains. The company's purpose is to act as a strategic partner for its clients, delivering reliable and innovative logistics solutions that enable businesses to connect with markets, optimise distribution networks, and achieve operational excellence.

Transportation

Kuehne+Nagel

We shape the world of logistics by connecting people and goods through innovative and sustainable logistics solutions.

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Team Leader to join our Sea Logistics team.Your RoleReporting to the Sea Logistics Operational Care Manager, Revenue Care. you will supervise and coordinate a team of Operations Specialists within the Operational Care Center (OCC). They are the expert in operational processes and drive a team in order to provide first-class services according to the global and regional Sea Freight standards. The Operations Team Lead ensures that the team follows the procedures for the activities and services in scope and is adhering to agreed Key Performance Indicators.Your Responsibilities<ul><li>Develop and support a team in order to assure committed quality of operations services.</li><li>Provide assignments/task list to team members.</li><li>Act as a first point of contact when responding to escalations and support emails.</li><li>Investigate loss file reporting.</li><li>Maintain surplus tasks for any team member(s) as needed.</li><li>Actively communicate with team members on group and individual level with aim to build positive team</li><li>atmosphere, motivation and results (e.g. team meetings, 1:1 discussions).</li><li>Maintain consistent communication with branch team members daily.</li><li>Assure that team executes tasks with expected level of productivity &amp; performance and evaluate</li><li>employees’ performance and growth together with Operations Supervisor &amp; Manager and trigger</li><li>actions for improvement and development if needed.</li><li>Understand and support team with any systematic issues that have been established and documented.</li><li>Contribute to, as well as drive continuous improvement initiatives of the current team and Operational Care Center overall.</li><li>Regular alignment with Operations Management on proper KPI/productivity reporting and other reports</li><li>applicable.</li><li>Awareness of and adherence to QSHE (Quality, Safety &amp; Health, Environment, Security &amp; Dangerous</li><li>Goods) programs.</li></ul>Your Skills and Experiences<ul><li>Ability to delegate and coordinate team workload</li><li>Strong knowledge of sea freight transportation</li><li>1 Year of experience at the Operational Care Center</li><li>Education/Experience – Minimum High School Degree/Diploma</li><li>Travel – 20% domestic&nbsp;</li></ul>

Currently Studying

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Detroit is looking for a new Sea Logistics Operational Care Team Leader to join our Sea Logistics team.Your RoleReporting to the Sea Logistics Operational Care Manager, Revenue Care. you will supervise and coordinate a team of Operations Specialists within the Operational Care Center (OCC). They are the expert in operational processes and drive a team in order to provide first-class services according to the global and regional Sea Freight standards. The Operations Team Lead ensures that the team follows the procedures for the activities and services in scope and is adhering to agreed Key Performance Indicators.Your ResponsibilitiesDevelop and support a team in order to assure committed quality of operations services.Provide assignments/task list to team members.Act as a first point of contact when responding to escalations and support emails.Investigate loss file reporting.Maintain surplus tasks for any team member(s) as needed.Actively communicate with team members on group and individual level with aim to build positive teamatmosphere, motivation and results (e.g. team meetings, 1:1 discussions).Maintain consistent communication with branch team members daily.Assure that team executes tasks with expected level of productivity & performance and evaluateemployees’ performance and growth together with Operations Supervisor & Manager and triggeractions for improvement and development if needed.Understand and support team with any systematic issues that have been established and documented.Contribute to, as well as drive continuous improvement initiatives of the current team and Operational Care Center overall.Regular alignment with Operations Management on proper KPI/productivity reporting and other reportsapplicable.Awareness of and adherence to QSHE (Quality, Safety & Health, Environment, Security & DangerousGoods) programs.Your Skills and ExperiencesAbility to delegate and coordinate team workloadStrong knowledge of sea freight transportation1 Year of experience at the Operational Care CenterEducation/Experience – Minimum High School Degree/DiplomaTravel – 20% domestic 

Sea Logistics Operational Care Team Leader

Requirements

Responsibilities

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Kuehne+Nagel

Mission & Purpose