Seasonal Customer Experience Representative

Indigo

Aug 13

Applications are closed

Job
Full-time
Entry Level
Regina

Requirements

Experience in specialty retail or a retail environment preferred but not required
Adaptability, flexibility and a willingness to learn new things and be exposed to all aspects of the store
Demonstrated commitment to creating an exceptional employee and customer experience
Ability to be mobile on the sales floor for extended periods of time
Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
Availability to work a flexible schedule, including evenings, weekends, holidays, overnights and early mornings (if required for the role)
Bilingualism (French/English) is required for all positions in Québec; other languages an asset

Responsibilities

Support the daily operations of the store, before or after the store closes (5AM or 10PM start time)
Conduct inventory cycle counts, replenish stock, manage product returns, shelve products, and receive and process incoming store merchandise
Use merchandising standards to create a visually appealing, stimulating store
Create a warm and welcoming environment in our stores
Add joy to our customers' lives
Leverage our product to tell stories
Engage and connect with our customers on the floor
Curate specific product collections for each customer you meet
Role model Indigo’s High Performance Characteristics
Seek information regarding new products, promotions and programs
Contribute to an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers
Take accountability to respond to customer feedback in a timely manner
Hold self and others accountable
Own self-development and provide continuous feedback to colleagues and Leadership Team
Share ideas with Leadership Team on how to improve the employee and customer experience

FAQs

What is the availability requirement for this position?

The position requires 5AM availability for part-time shifts.

Is previous retail experience necessary for this role?

Experience in specialty retail or a retail environment is preferred but not required.

What kind of training will I receive for this position?

You will receive training focused on creating exceptional customer experiences, understanding Indigo products, and adhering to health and safety protocols.

Are there opportunities for growth within Indigo?

Yes, Indigo encourages self-development and provides opportunities for continuous feedback and ideas to improve both the employee and customer experience.

How does Indigo promote a healthy work environment?

Indigo prioritizes health and safety, encouraging active participation from everyone to ensure a safe atmosphere for both employees and customers.

Will I have to lift heavy items in this role?

Yes, you should be able to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.

Is a flexible schedule required?

Yes, flexibility is required, including availability for evenings, weekends, holidays, overnights, and early mornings if necessary.

Is bilingualism required for this position?

Bilingualism (French/English) is required for all positions in Québec; other languages are considered an asset.

What kind of culture does Indigo promote?

Indigo promotes a culture focused on joy, creativity, diversity, and inclusion, valuing each employee’s unique background and perspective.

How can I request accommodations during the recruitment process?

Individuals requiring accommodations can contact Human Resources at Support-HR@indigo.ca if assistance is needed at any time during the recruitment process.

Indigo

We are connected through our love of books, ideas, and helping each other and our customers live Life, on Purpose.

Retail & Consumer Goods

Industry

5001-10,000

Employees

1996

Founded Year

Mission & Purpose

Indigo is a Canadian retailer that specialises in books, gifts, toys, and lifestyle products. Their ultimate mission is to enrich the lives of their customers by inspiring and indulging their love of reading and creativity. The purpose of Indigo is to provide a curated selection of books and unique lifestyle products that promote wellness, creativity, and personal growth. They aim to create a welcoming and immersive shopping experience both online and in their physical stores, fostering a community of book lovers and supporting cultural enrichment through literary events and author engagements. Indigo seeks to be a destination where customers can discover new books, find thoughtful gifts, and explore products that enhance their everyday lives.