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Seasonal Sales Advisor

  • Job
    Entry Level
  • Hospitality & Retail
  • York

AI generated summary

  • You commit to being a true brand ambassador, supporting the store and team without needing retail experience. Join us at Hotel Chocolat for a sweet seasonal adventure!
  • You will welcome customers, process transactions, run tastings, maintain stock, help with deliveries, and prepare drinks and snacks while upholding health and safety standards.


  • You don’t need to have retail experience to work here, however we do ask that during your time with us, you commit to being a true brand ambassador and support where you can to the success of the store and your team.


  • Welcoming our customers and providing excellent service during their visit.
  • Till and queue management, this includes processing transactions, refunds and exchanges at the till and responding to customer feedback.
  • You will learn all about our range of products including how we sell, how we grow cocoa and manufacture our products, allergens and our commitments to sustainability and ethics.
  • Running tasting sessions and demonstrations of products.
  • Working with the team to support with deliveries and stock, making sure the delivery area is kept clear and tidy in line with our health and safety guidelines and maintaining the appearance of the store and café areas.
  • If your store has a café area, you will be preparing hot and cold drinks, ice creams and snacks according to our guidelines and processes while adhering to our allergens, quality, and health and safety standards.


What qualifications or experience do I need to have to be a Seasonal Sales Advisor at Hotel Chocolat?

Previous retail or customer service experience is preferred, but not required. A cheerful personality, great communication skills, and a love for chocolate are key attributes we are looking for.

What are the main responsibilities of a Seasonal Sales Advisor at Hotel Chocolat?

As a Seasonal Sales Advisor, your main responsibilities will include interacting with customers, helping them find the perfect gift, providing excellent customer service, and contributing to a festive and welcoming atmosphere in our stores.

Is this a full-time or part-time position?

This is a seasonal position, typically during the busy Christmas period. Hours may vary depending on the needs of the business, but we are looking for dedicated individuals who can commit to working during our peak sales times.

Will I receive training for this position?

Yes, all Seasonal Sales Advisors will receive training on our products, customer service expectations, and sales techniques to ensure you are well-equipped to provide a memorable experience for our customers.

Are there opportunities for advancement within the company after the seasonal period?

Hotel Chocolat values its employees and there may be opportunities for advancement within the company after the seasonal period, based on performance and business needs.

Our mission is to make people happy through chocolate: cacao growers, customers and employees.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Luxury British cacao grower and chocolatier Hotel Chocolat was founded to make people happy through chocolate! Co-founders Angus Thirlwell and Peter Harris built the brand on three unwavering pillars – Originality, Authenticity and Ethics – that remain central to the brand’s success. Starting as an early online brand, the first Hotel Chocolat store opened in Hertfordshire in 2004, and its manager is still at the helm. Today, we have more than 120 Hotel Chocolat's across the UK, with a multi-million strong online global customer database. In the grounds of our eco-conscious, organic cacao farm in Saint Lucia we have also created an amazing visitor experience Project Chocolat, together with the award-winning Rabot Hotel and Restaurant. One of the few chocolate makers to actually grow cacao, we connect the world of sustainable agriculture with the hedonism of top-quality chocolate. This knowledge has enabled us to bring an innovative Gentle Farming programme into the world, bringing to our cacao growing communities enough money for a happy life whilst supporting a bio-diverse, climate smart farming technique. The Hotel Chocolat team has a strong set of cultural values best summarised as ‘Be brave. Be kind.’ We’re just getting started. Come and be a part of what’s next.