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SEASONAL SALES ASSISTANT (8-12HR) - EDINBURGH COPY

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Dr. Martens PLC

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Edinburgh

AI generated summary

  • You should have experience in fast-paced customer environments, strong customer service skills, resilience under pressure, brand pride, and flexibility for varying shifts during the busy season.
  • You will drive sales, create a unique shopping experience, handle transactions, manage deliveries, and support your team to meet goals during the busy sales period.

Requirements

  • Experience in a fast-paced customer facing environment, a bonus if this is within a fashion/footwear/lifestyle brand would be like finding an extra present under the tree!
  • Ability to harness resilience and work under pressure, our stores get busy and lots of customers need & want your attention.
  • Be a proud ambassador of our brand and culture, embodying our values and encouraging others to do the same, even when the shop floor is extremely busy.
  • A strong grasp of customer service and ability to connect with different customers.
  • Be professional, authentic and fearless in your approach!
  • Flexibility in availability is essential - shifts may vary week to week, and we will need your flexibility to cover different days and times during this busy period.

Responsibilities

  • Use your passion for Dr.Martens to drive sales and meet sales targets to help the store achieve its overall sales goal during this fast paced and busy sales period.
  • Infuse your unique personality into the customer experience and create an outstanding shopping experience for everyone who walks through our doors. Inspire!
  • Efficiently handle transactions at the till in accordance with operating procedures.
  • Follow operating procedures, such as handling deliveries and ensuring timely replenishment.
  • Show empathy, work well within a team, and provide support as needed.

FAQs

What are the working hours for the Seasonal Sales Assistant position?

The working hours for the Seasonal Sales Assistant position are part-time, ranging from 8 to 12 hours a week during the busy Christmas period.

Is prior experience in retail required for this position?

While experience in a fast-paced customer-facing environment is preferred, it is not strictly required. Experience in fashion, footwear, or lifestyle brands is a bonus.

What qualities are necessary to be successful in this role?

Successful candidates should demonstrate resilience, strong customer service skills, authenticity, and the ability to connect with a diverse range of customers. Flexibility in availability is also essential.

What benefits do Seasonal Sales Assistants receive?

Benefits include a welcome pair of Dr. Martens footwear, up to 65% off footwear and 50% off accessories, opportunities for growth, bonus incentives, paid volunteer days, pension contributions, and access to mental health resources.

Is training provided for new hires?

Yes, training will be provided to help new hires understand the operating procedures and customer service standards.

Are there any specific brand-related expectations for this role?

Yes, you are expected to be a proud ambassador of the Dr. Martens brand and culture and to embody the company's values even during busy times.

What is the application process for this position?

Interested candidates can apply directly through the Dr. Martens website or through job listings where the position is advertised.

Will I be required to work holidays?

Due to the nature of the seasonal role during the Christmas period, you may be required to work on holidays or weekends.

How does Dr. Martens support diversity and inclusion in the workplace?

Dr. Martens is committed to creating an inclusive environment and encourages applicants from diverse backgrounds, ensuring all employees feel empowered to express themselves.

Is there an opportunity for advancement within the company after this seasonal role?

Yes, there are opportunities for growth within the company after the seasonal role, depending on performance and available positions.

Dr. Martens PLC

Retail & Consumer Goods
Industry
1001-5000
Employees
1945
Founded Year

Mission & Purpose

Dr. Martens is a renowned footwear and accessories brand known for its distinctive boots and shoes that blend style, durability, and comfort. Their products, which include iconic designs like the 1460 boot, are favoured for their quality craftsmanship and rebellious spirit. The company's mission is to empower individuals to express their unique style and individuality through their footwear. Dr. Martens is committed to innovation, maintaining high standards of durability, and fostering a culture of self-expression and creativity.