Logo of Huzzle

Seasonal Store Colleague

image

Millets

8d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development

AI generated summary

  • You should be a confident communicator, passionate about customer service, a team player, adaptable to change, resilient, and able to prioritize while maintaining integrity under pressure.
  • You will engage customers, provide exceptional service, ensure a safe environment, share product knowledge, and adhere to policies and processes.

Requirements

  • Great role model who supports colleagues by mentoring and sharing knowledge to build stronger team.
  • Clear, confident, and motivational communicator with excellent verbal, listening and written communication skills.
  • Experience of effectively prioritising workload to achieve team goals and objectives.
  • A passion for customer service and a proven record of delivering excellence in this area.
  • Knowledge of local market trends, competitor activity and the ability to identify local community growth opportunities to their Store Manager.
  • A positive role model that champions Millets' vision, purpose & values.
  • Brings passion and energy to their work and uses this to create an unbeatable team.
  • Has a learning mindset, open to ideas and embracing change.
  • Demonstrates a high level of self-awareness and empathy.
  • Works collaboratively with their team.
  • Show resilience and has the tenacity to bounce back.
  • Takes responsibility for their impact on the customer.
  • Maintains a high level of personal integrity.
  • Timely and punctual with all deadlines.
  • Deals with multiple issues whilst working under pressure.

Responsibilities

  • Engage customers following our service model.
  • Support a culture of exceptional customer service and win customers for life by exceeding their expectations.
  • Play your part in creating a safe and compliant operating environment for all colleagues and customers.
  • Keep up to date with product knowledge training to pass on up to date information to customers to support their buying decisions.
  • Follow processes and policies in line with expectations.

FAQs

What is the primary focus of a Seasonal Store Colleague at Millets?

The primary focus is to deliver exceptional customer service and store standards, ensuring customers have a great shopping experience.

What are the key responsibilities of this role?

Key responsibilities include engaging with customers, supporting exceptional customer service, maintaining a safe environment, staying updated on product knowledge, and following store policies and processes.

Is previous retail experience required for this position?

While previous retail experience is preferred, a passion for customer service and a willingness to learn are also valuable.

What skills are preferred for a Seasonal Store Colleague?

Preferred skills include strong communication abilities, a passion for customer service, effective workload prioritization, and knowledge of local market trends.

What qualities do you look for in a candidate for this role?

Candidates should be positive role models, possess a learning mindset, demonstrate resilience, work collaboratively, and maintain a high level of personal integrity.

Is there training provided for new hires?

Yes, there is product knowledge training provided to help new hires support customer buying decisions effectively.

How does the store team support each other?

The store team supports each other by mentoring, sharing knowledge, and working collaboratively to achieve team goals and create a strong working environment.

What is the environment like in-store for colleagues?

The in-store environment is collaborative, energetic, and focused on providing exceptional customer service while ensuring safety and compliance for all.

What are the key behaviors expected from a Seasonal Store Colleague?

Expected behaviors include championing Millets' vision and values, demonstrating empathy, being resilient, taking responsibility for customer impact, and maintaining punctuality.

Will I need to handle multiple tasks during busy periods?

Yes, the role may require managing multiple tasks while working under pressure, especially during peak shopping times.

Retail & Consumer Goods
Industry
1001-5000
Employees
1895
Founded Year

Mission & Purpose

Millets is a leading outdoor retailer in the UK, specialising in camping equipment, outdoor clothing, footwear, and accessories. They aim to inspire and equip individuals and families for outdoor adventures by offering high-quality, reliable products from top brands. Their goal is to make the outdoors accessible and enjoyable for everyone, regardless of experience level. Through expert advice and a wide product range, Millets strives to support and encourage a healthy, active lifestyle.