FAQs
What is the primary focus of a Seasonal Store Colleague at Millets?
The primary focus is to deliver exceptional customer service and store standards, ensuring customers have a great shopping experience.
What are the key responsibilities of this role?
Key responsibilities include engaging with customers, supporting exceptional customer service, maintaining a safe environment, staying updated on product knowledge, and following store policies and processes.
Is previous retail experience required for this position?
While previous retail experience is preferred, a passion for customer service and a willingness to learn are also valuable.
What skills are preferred for a Seasonal Store Colleague?
Preferred skills include strong communication abilities, a passion for customer service, effective workload prioritization, and knowledge of local market trends.
What qualities do you look for in a candidate for this role?
Candidates should be positive role models, possess a learning mindset, demonstrate resilience, work collaboratively, and maintain a high level of personal integrity.
Is there training provided for new hires?
Yes, there is product knowledge training provided to help new hires support customer buying decisions effectively.
How does the store team support each other?
The store team supports each other by mentoring, sharing knowledge, and working collaboratively to achieve team goals and create a strong working environment.
What is the environment like in-store for colleagues?
The in-store environment is collaborative, energetic, and focused on providing exceptional customer service while ensuring safety and compliance for all.
What are the key behaviors expected from a Seasonal Store Colleague?
Expected behaviors include championing Millets' vision and values, demonstrating empathy, being resilient, taking responsibility for customer impact, and maintaining punctuality.
Will I need to handle multiple tasks during busy periods?
Yes, the role may require managing multiple tasks while working under pressure, especially during peak shopping times.