Seasonal Supervisor

LUSH Fresh Handmade Cosmetics - MENA

Sep 22

Applications are closed

Job
Full-time
Junior, Mid & Senior Level
Customer Relations
Hospitality & Retail
Glasgow

Requirements

Flexibility is a high priority. Fri-Sun availability is essential.
Must be able to work Christmas Eve.
Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience. Our stores are all about creating a haven of kindness, aiming to make our customers' days unforgettable. As a Supervisor, you play a vital role in bringing this to life.
Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team. As a Supervisor, you're the one balancing the business needs while keeping the team's spirits high and energised.
Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals. and fostering a supportive work environment through continuous team growth. Your role as a Supervisor is all about making teamwork feel like second nature.
Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores. As a Supervisor, keeping the communication flow open and respectful is the secret for success on the shop floor.

Responsibilities

Work with the whole management team to bring exciting ideas to life, playing a key role in making our store a success and building a fantastic team right on the shop floor.
Be the supportive force behind the store manager, helping assemble a team that's all about putting smiles on our customers' faces and making the shopping experience extraordinary.
Motivating a customer-centric team by delivering training sessions, and measuring their success by spending time on the shop floor, giving feedback and coaching.
Lead your team on the shop floor, making sure every customer interaction adds up to the top-box goals your store is aiming for.
Spread the workload by delegating responsibilities to your team, ensuring the store runs smoothly and customers leave happy.
Pitch in on the financial side of things – from budgeting to boosting sales, and keeping an eye on stock and staffing levels, all to make sure our customers get what they need.
Keep your store looking top-notch with eye-catching displays, cleanliness that sparkles, and smart stock management.
Build connections in the local community to make stepping into our store an even more special experience for our customers.
Take charge of your personal growth by diving into training opportunities, teaming up with other shops in Lush, and getting a taste of various aspects of our business.
Craft a shopping experience that makes every visit a delight for our customers, inspiring your team to consistently brighten up their day.
With the store manager’s support, take the lead on your own projects, injecting positivity and your unique touch to help our store thrive and grow.

FAQs

What is the application deadline for the Seasonal Supervisor position?

The application deadline is 5th October 2024.

When will interviews be conducted for this role?

Interviews will take place during the week of 7th October 2024.

What are the working hours for the Seasonal Supervisor position?

The position offers 20 hours per week.

Is flexibility in scheduling a requirement for this role?

Yes, flexibility is a high priority, and availability from Friday to Sunday is essential. You must also be able to work on Christmas Eve.

What qualifications are necessary to apply for this position?

Applicants should have strong customer service, management, teamwork, and communication skills, along with a genuine passion for delivering outstanding customer experiences.

What benefits do Seasonal Supervisors receive?

Benefits include holiday allowance, a 50% discount on Lush products and spa treatments, a profit-based bonus, complimentary spa treatment, pension scheme, paid day off for your birthday, cycle to work scheme, discounted rail and bus season tickets, employee assistance programme, and parental leave support.

Is prior retail experience required for this role?

While prior retail experience is beneficial, the key attributes include a passion for customer service and effective team management skills.

Can I work this job while attending classes or another job?

Yes, this position offers flexible working hours, which can accommodate other commitments like classes or another job.

What is Lush's stance on animal testing?

Lush is committed to fighting against animal testing and promotes ethical practices in its operations.

How can I continue to grow within the company while holding this position?

Seasonal Supervisors are encouraged to take charge of their personal growth by engaging in training opportunities, collaborating with other shops, and exploring various aspects of the business.

LUSH Fresh Handmade Cosmetics - MENA

We're creating a cosmetics revolution to save the planet.

Manufacturing & Electronics

Industry

201-500

Employees

1995

Founded Year

Mission & Purpose

We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils and safe synthetics. We believe in buying ingredients only from companies that do not commission tests on animals and in testing our products on humans. We invent our own products and fragrances. We make them fresh by hand using little or no preservative or packaging, using only vegetarian ingredients, and tell you when they were made. We believe in happy people making happy soap, putting our faces on our products and making our mums proud. We believe in long candlelit baths, sharing showers, massage, filling the world with perfume and in the right to make mistakes, lose everything and start again. We believe our products are good value, that we should make a profit and that the customer is always right.