Logo of Huzzle

Secrétaire après-vente H/F

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Marseille

AI generated summary

  • You must be autonomous, meticulous, dynamic, organized, and reactive, with significant secretarial experience. Full-time CDI available now; salary based on profile and experience, plus benefits.
  • You will assist clients, manage repair orders, ensure work compliance, handle scheduling and documentation, support quality improvement, and promote services.

Requirements

  • Vous êtes autonome, et rigoureux(se) et dynamique.
  • Votre organisation et votre réactivité seront vos meilleurs atouts pour réussir sur ce poste.
  • Expérience significative exigée dans le domaine du secrétariat.
  • Poste à pourvoir dès que possible en CDI à Temps Plein (39h/semaine).
  • Salaire selon profil et expérience + Mutuelle et Tickets Restaurant.

Responsibilities

  • Assister le Conseiller Client dans la gestion du client final
  • Accueil et conseil des clients
  • Ouverture des ordres de réparation
  • Vérification de la conformité des travaux avec l'OR de départ
  • Réalisation d’activités de secrétariat : tenue de planning / prise de rendez-vous, frappe de documents / de courriers / enregistrement de données, classement / archivage
  • Participation à l'amélioration des indicateurs qualité et satisfaction client
  • Promotion de l'entreprise et des services

FAQs

What is the job title for this position?

The job title is Secrétaire après-vente H/F.

What company is offering this position?

The position is offered by PLD AUTOMOBILE, a family-owned business established in 1966.

Where is PLD AUTOMOBILE located?

PLD AUTOMOBILE gathers 30 concessions across the Métropole Aix-Marseille and Provence.

What is the primary responsibility of the Secrétaire après-vente?

The primary responsibility is to support the Service department by assisting the Customer Advisor and ensuring customer satisfaction.

What are some of the key tasks involved in this role?

Key tasks include welcoming and advising customers, opening repair orders, verifying the conformity of work, performing secretarial duties, and participating in improving quality indicators and customer satisfaction.

What qualities are sought in a candidate for this position?

Candidates should be autonomous, rigorous, dynamic, organized, and reactive.

Is previous experience required for this job?

Yes, a significant experience in the field of secretariat is required.

What are the work hours for this position?

This is a full-time position at 39 hours per week.

When is the position available?

The position is to be filled as soon as possible.

What benefits are offered with this position?

The company offers a salary based on profile and experience, along with a health insurance plan and meal vouchers.

Is PLD AUTOMOBILE open to candidates with disabilities?

Yes, PLD AUTOMOBILE is committed to considering all applications on equal grounds, including those from individuals with disabilities.

Manufacturing & Electronics
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

The Volkswagen Group with its headquarters in Wolfsburg is one of the world’s leading automobile manufacturers and the largest carmaker in Europe. The Group is made up of ten brands from seven European countries: Volkswagen, Volkswagen Nutzfahrzeuge, ŠKODA, SEAT, CUPRA, Audi, Lamborghini, Bentley, Porsche and Ducati. Our group sells vehicles in 153 countries and operates 119 production plants worldwide. Each working day, around 675,000 employees worldwide produce cars, are involved in vehicle-related services or work in the other fields of business. Our goal is to make mobility sustainable for us and for future generations. Our promise: With electric drive, digital networking and autonomous driving, we make the automobile clean, quiet, intelligent and safe. At the same time, our core product becomes even more emotional and offers a completely new driving experience. It is also becoming part of the solution when it comes to climate and environmental protection. In this way, the car can continue to be a cornerstone of contemporary, individual and affordable mobility in the future. #Shapingmobility