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Security Supervisor

  • Job
    Full-time
    Mid & Senior Level
  • Facilities Management
  • Amsterdam

AI generated summary

  • You must have MBO 2 security diploma, strong communication and leadership skills, experience in guest-facing roles, knowledge of safety protocols, and a valid work permit for the Netherlands.
  • You will assess and report safety hazards, manage key control, respond to alarms, oversee security operations, maintain records, and ensure staff coverage, all while delivering excellent guest service.

Requirements

  • MBO 2 beveiliger diploma, MBO 3 beveiliger is a strong plus.
  • A true ‘people person’, with previous experience in customer- or guest-facing security roles preferred.
  • An excellent communicator, with conflict resolution abilities.
  • A proven, security leader, with experience as a shift leader, team leader or supervisor experience essential.
  • A strong and decisive communicator with excellent interpersonal skills.
  • An ability to stay calm under pressure and resiliently handle emergencies, as well as inspiring the same in others.
  • A strong knowledge of safety protocols and first aid.
  • An ability to work on rotating shifts, including nights, weekends, and holidays.
  • Sponsorship is not provided so we ask that all applicants have a valid work permit for the Netherlands in order to be considered for this role.

Responsibilities

  • To manage the assessment and reporting of potential loss situations in the hotel in order that accidental profit loss may be prevented.
  • To assess and report potential safety hazards in order that remedial action can be taken.
  • To assist in the supervision and application of the key control system for all rooms, departments and master keys of the hotel.
  • To respond immediately to all fire alarms and act in accordance with policy and procedures with regard to fire, also to respond to all exit and security alarms, making a full investigation and reporting accordingly.
  • To be familiar with anti-terrorism and bomb threat procedures and lead emergency response situations.
  • To work with the Security team for mapping out security standards for the property, such as Crisis Management, Business Continuity, and Threat Conditions.
  • To ensure all security and hotel records are maintained in the manner instructed.
  • To ensure the rotas for security guards are in place, cover for security officers are secured in the event of absence, sickness or holidays.
  • To oversee the Security department in the absence of the Security Manager.
  • Leads by example in evoking a friendly and caring attitude that anticipates the guest’s requirements rather than only reacts to them.
  • Liaises easily with hotel guests, members and prospective guests, ensuring immediate attention and a welcome is always forthcoming, handling enquiries promptly and politely, and resolving any problems that may occur from time to time.
  • Conducts and oversees thorough associate Discovery programs for all new hires in accordance with hotel procedures and the specifics of the Job Description.
  • Assists the Security Manager with regular associate appraisals according to the hotel’s formal procedure, setting measurable goals for each associate, ensuring their skills are suitable for the tasks.
  • Ensure the rotas for security guards are in place cover for security officers are covered in the event of absence, sickness or holidays.

FAQs

What are the main responsibilities of a Security Supervisor at Rosewood Amsterdam?

The main responsibilities include managing security operations, overseeing security guards, implementing safety protocols, responding to emergencies, assessing potential hazards, maintaining security records, and leading the Security department in the absence of the Security Manager.

What qualifications are required for the Security Supervisor position?

Candidates must have an MBO 2 beveiliger diploma, with an MBO 3 beveiliger diploma being a strong plus. Previous experience in customer- or guest-facing security roles is preferred.

Is experience in conflict resolution important for this role?

Yes, excellent communication skills and conflict resolution abilities are essential for effectively managing security situations and ensuring guest safety.

What kind of work schedule is expected for the Security Supervisor?

The Security Supervisor must be able to work on rotating shifts, including nights, weekends, and holidays.

Do applicants need a work permit to apply for this position?

Yes, applicants must have a valid work permit for the Netherlands to be considered for this role.

What qualities are essential for a candidate applying for this role?

Ideal candidates should demonstrate strong leadership, interpersonal skills, the ability to stay calm under pressure, resilience, knowledge of safety protocols, and a friendly demeanor.

Are there opportunities for career development in this position?

Yes, the role involves conducting associate appraisals and setting measurable goals, which are part of fostering career development within the security team.

What type of environment will the Security Supervisor be working in?

The Security Supervisor will work in a luxury hotel environment, focused on providing safety and security for guests, associates, and the property itself.

Will the Security Supervisor have direct communication with guests?

Yes, the Security Supervisor will liaise with guests, ensuring immediate attention and a warm welcome while handling inquiries and resolving any issues that arise.

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Mission & Purpose

Rosewood Hotel Group is a global luxury hotel management company that operates a collection of unique, ultra-luxury properties across the world. Their mission is to create timeless, personal, and inspiring travel experiences for their guests, with a focus on exceptional service, rich cultural connections, and a commitment to environmental sustainability. The purpose of Rosewood is to redefine luxury hospitality by delivering memorable and personalized experiences that reflect the local culture and surroundings of each property.