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Senior Accessibility Specialist

  • Job
    Senior Level
  • Hospitality & Retail
  • London
  • 9d left


  • You are a highly skilled and experienced professional in the field of accessibility and disability services, with a strong background in the retail sector. With your deep understanding of accessibility issues and your ability to drive change, you play a crucial role in shaping and implementing the accessibility strategy for our in-store experiences. Your excellent communication and stakeholder management skills allow you to effectively collaborate with cross-functional teams, influence key decision-makers, and champion inclusive approaches that meet the needs of customers with disabilities. Drawing on your expertise and knowledge of industry best practises, you provide guidance, set standards, and ensure compliance with relevant legislation, while continuously improving our services and enhancing the overall customer experience for individuals with access needs.


  • Your primary responsibility will be to drive the accessibility agenda and contribute to the overall accessibility strategy for our in-store experiences. You will collaborate with key teams across the organisation, including Customer Care, Customer Experience Design, Digital, HR, and store operations, to raise awareness of accessibility and disability issues and shape our approach to supporting customers with access needs. Drawing on your expertise, you will guide and advise teams, define metrics of success, and ensure that our customer experiences are accessible by setting standards and metrics, and driving progress towards targets. You will lead the implementation of legislation and regulatory changes related to accessibility and disability, ensuring compliance and delivering exceptional customer care. Additionally, you will work closely with our internal Digital Accessibility Specialist, collaborate with industry experts, and champion inclusive approaches within the business.

Lend a hand, lead an industry, break the mould. Become the best you that you can be, in a role you enjoy.

Retail & Consumer Goods
Founded Year

Mission & Purpose

Sainsbury's is one of the UK's leading supermarket chains, offering a wide range of groceries, household essentials, clothing, and other products both in-store and online. With a focus on quality, affordability, and convenience, Sainsbury's serves millions of customers across the country through its network of stores, online shopping platform, and delivery services. Committed to sustainability and social responsibility, Sainsbury's strives to reduce its environmental impact, support local communities, and promote healthier living choices among its customers.


  • Colleague discount card

    4 weeks into your role, you’re eligible for a handy 10% off your shop. That’s every time you spend with Sainsbury’s, Argos or Habitat, in store and online. And you can nominate a second user for your card, be that your mother, brother or significant other (as long as you live at the same address).

  • Annual bonus scheme

    While our bonus schemes vary across different sites and roles, they all share the same feel-good factor. Good to know.

  • Pensions

    Planning for your future? So are we. We’ll automatically enroll you onto our pension scheme. And we’ll give you free life cover, equating to a year’s pay. If you choose to pay more with Step Up contributions, then your pension and life cover increases.

  • Holidays

    Whilst holiday allowances vary across roles, we offer a paid holiday entitlement that grows as your career does.

  • Love it

    Enjoy group outings and fun activities? The you’ll love “love it!”. Love it is the home for hundreds of exclusive discounts and savings at over a thousand retailers, including restaurants, cinemas and retail stores. What’s not to love?

  • Awards for long service

    We owe so much to our long-serving colleagues. That’s why we’re all about rewarding their continuous service and celebrating their key milestones. Just the way it should be.