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Senior Account Executive - Crisis & Risk



12d ago

  • Job
    Senior Level
  • Media & Journalism
  • London
  • Quick Apply

AI generated summary

  • You must have experience in crisis and risk management, strong communication skills, understanding of digital media and an entrepreneurial spirit to excel in this role at a fast-paced agency.
  • You will be the go-to person for crisis and risk management, handling client communications, project management, media relations, and new business pitches.


  • Key Requirements:
  • Desire to work as part of a busy, fast paced and highly motivated working environment
  • Ability to service multiple clients and manage workload whilst supporting senior team members
  • Team player that can manage both up and down and take overall responsibility of day to day client deliverables
  • Experience of integrating and collaborating with different practices / teams on cross-business work
  • Solid and practical understanding of earned, owned, paid and social media, and how to incorporate these channels into communications programmes. Understanding of social media platforms and best practices
  • A working understanding of the mis and dis information environment
  • Understanding of the digital ecosystem and how various issues can arise, evolve, and escalate and able to translate into strategies and action as needed
  • Excellent attention to detail, verbal and written skills, ability to articulate point of view with confidence and gravitas
  • Entrepreneurial spirit - willingness to ‘get stuck in’ and make the most of opportunities
  • An initial foundation of experience to build from supporting clients on complex issues and crises impacting a wide variety of stakeholders across all channels, including digital/social
  • Proven client management skills and motivation to deliver consistently high client service
  • Excellent organisational skills
  • Experience of preparing and writing Q&As, Lines To Take and other foundational material for the Crisis clients
  • A proven track record of dealing with media in a crisis situation also preferred
  • Enthusiasm and ambition - a self-driven team player with strong sense of initiative, desire to take ownership and responsibility over tasks and learn/grow/develop professionally
  • Proven track record in prioritising workload as well as supporting senior team members and working up into senior colleagues
  • Preferred Requirements:
  • A keen understanding of the digital landscape and experience deploying digital strategies and tactics for reputation and crisis management
  • Oversee and/or support social media/ digital community management programmes
  • Support programs to prepare for, monitor, and combat disinformation online
  • Develop website content and coordinate crisis web builds
  • Demonstrate basic understanding of using paid media in a crisis and liaise with performance marketing team on strategy and execution of paid tactics


  • Serving as a client contact across accounts, earning the trust of senior stakeholders to deliver day to day work and delivering project management and network coordination, ensuring work quality and deadline adherence
  • Supporting on crisis training programmes including developing narratives, injects and materials and project management
  • Producing first drafts of crisis communications content, including crisis response protocols, risk assessments, scenario plans, Q+A documents and messaging
  • Performing project management responsibilities on global accounts which are managed out of London using a ‘hub model’ including tracking and reporting activity and fee of local market teams through centralized reporting
  • Media handling, speaking confidently to the media and working with senior colleagues to provide informed counsel to clients when handling issues
  • Supporting on new business pitches with research, slide development and media/social insights and contributing to internal marketing for the team


What kind of clients does the Crisis & Risk team work with?

The Crisis & Risk team works with a range of global clients across industries such as technology, automotive, healthcare, energy, and entertainment.

What are the key responsibilities of a Senior Account Executive in the Crisis & Risk team?

The key responsibilities include serving as a client contact, supporting crisis training programmes, producing crisis communications content, project management on global accounts, media handling, supporting new business pitches, and contributing to internal marketing for the team.

What qualifications and skills are necessary for a Senior Account Executive in the Crisis & Risk team?

Qualifications and skills required include a desire to work in a fast-paced environment, ability to manage multiple clients and workload, strong team player skills, understanding of earned, owned, paid, and social media, knowledge of the digital ecosystem, attention to detail, client management skills, organisational skills, and an enthusiasm for learning and growing professionally.

What preferred requirements are there for a Senior Account Executive in the Crisis & Risk team?

Preferred requirements include a keen understanding of the digital landscape, experience with digital strategies and tactics for reputation management, overseeing or supporting social media/community management programs, preparing for disinformation online, developing website content, and using paid media in crisis situations.

Marketing & Advertising
Founded Year

Mission & Purpose

Edelman is a global communications firm that partners with businesses and organizations to evolve, promote and protect their brands and reputations. Our 6,000 people in more than 60 offices deliver communications strategies that give our clients the confidence to lead, act with certainty and earn the lasting trust of their stakeholders. We develop powerful ideas and tell magnetic stories that move at the speed of news, make an immediate impact, transform culture and spark movements. Since our founding in 1952 by Dan Edelman, we have remained an independent, family-run company. We use our profits to strengthen our business, provide our employees with opportunities to grow, advance our industry, and serve as a responsible citizen of the world. Every day, we strive to live and work by a long-held set of core values: the pursuit of excellence, the freedom to be curious, the courage to do the right thing, and a commitment to improving society. Edelman is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities.

Culture & Values

  • The Relentless Pursuit of Excellence

    Bringing the best of ourselves and partners to our clients.

  • The Freedom to be Constantly Curious

    Tenacious, flexible and thorough approach that drives creativity and growth for clients and ourselves.

  • The Courage to do the Right Thing

    Trusted and resilient partner, committed to building a diverse, equitable and inclusive workforce, that prioritizes the wellbeing of ourselves and our colleagues.

  • The Commitment to Positively Impact Society

    Performing our work with an environmental conscience, and a sense of tolerance, fairness and equality.