Senior Account Manager

Lockton Companies

Jun 29

Applications are closed

Job
Full-time
Senior Level
Business, Operations & Strategy
$125K
Los Angeles

Requirements

Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically, more than 7 years of Client services experience is required
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills required
Demonstrates strong working knowledge and experience within brokerage industry
Understands industry trends and governmental regulations
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of Client and company information
Ability to efficiently organize work and manage time to meet deadlines
Ability to travel by automobile and aircraft
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States.

Responsibilities

Develops and maintains favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
Researches an issues’ root cause, implements, and resolves policy-related issues
Recommends potential enhancements or improvements to processes, products, and/or policies
Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
Engages in Client strategy meetings to manage insured expectations for upcoming term
Develops and presents coverage plan and renewal terms to Client
Assesses and interprets exposure information from the Client
Analyzes quotes from carriers to determine appropriate recommendations
Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
Facilitates Client premium financing
Participates in negotiations with carriers for new and renewal quotes
Collaborates with senior staff in selecting new markets for submission and requesting quotes
Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
Researches and understands industry trends and government regulations
Mentors and trains junior-level staff
Performs other responsibilities and duties as needed

FAQs

What qualifications are required for the Senior Account Manager position at Lockton?

A Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent, typically more than 7 years of Client services experience, strong knowledge of Microsoft Office Suite, strong verbal and interpersonal communication skills, working knowledge and experience within the brokerage industry, understanding of industry trends and governmental regulations, ability to attend company meetings and industry training sessions, ability to travel, and legally able to work in the United States.

What are the responsibilities of a Senior Account Manager at Lockton?

Responsibilities include developing and maintaining relationships with clients, overseeing the servicing of a designated book of business, conducting research on policy-related issues, providing strategic planning and consultative advice to clients, participating in negotiations with carriers, mentoring and training junior-level staff, and more.

What is the work environment like for a Senior Account Manager at Lockton?

The work environment is fast-paced, collaborative, and focused on delivering excellent service to clients. Senior Account Managers are expected to be proactive problem solvers, excellent communicators, and able to meet deadlines. Travel may be required, and there may be opportunities for continued education and professional development.

Lockton Companies

Finance

Industry

10,001+

Employees

1966

Founded Year

Mission & Purpose

What makes Lockton stand apart is also what makes us better: independence. Lockton's private ownership empowers its 10,750+ Associates doing business in over 140+ countries to focus solely on clients' risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results.