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Senior Account Manager

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
  • Baltimore

AI generated summary

  • You need 2+ years of account management experience in affiliate marketing, strong communication and time management skills, a commitment to client satisfaction, a positive attitude, and proficiency in MS Office suite.
  • You will manage client relationships, develop program strategies, recruit affiliates, produce reports, resolve issues, and attend events to enhance relationships.

Requirements

  • Minimum 2+ years’ account management experience with a strong understanding of the affiliate marketing industry, including commission models, tracking solutions and various affiliate types.
  • Excellent written and verbal communication skills.
  • Strong time management skills with the ability to be flexible and manage multiple projects simultaneously in a fast-paced environment.
  • Committed to growing programs and providing excellent client service to deliver high levels of client satisfaction to ensure retention.
  • Fast learner with strong team orientation and a positive, can-do attitude.
  • Proficiency with MS Office suite, specifically Excel, PowerBI, Tableau and willingness to learn new technology systems

Responsibilities

  • Assume ownership and serve as the primary point of contact for all assigned clients, providing training, guidance, and ongoing support in line with each client’s agreed service level.
  • Develop a deep understanding of all assigned accounts to produce, present and deliver program strategies to meet client’s objectives and goals.
  • Familiarize yourself with industry trends and Awin products to inform program management, while keeping your client informed of relevant information.
  • Proactively recruit new affiliates across the portfolio and project manage affiliate migrations in collaboration with clients and publisher team and build a working relationship with top 50 affiliates on network.
  • Work independently to produce all necessary account management documentation and deliver reports on assigned programs.
  • Regularly leverage & utilize advanced platforms, (i.e. Tableau, SimilarWeb, etc) to produce insightful reports and analyses for assigned clients and in support of wider network activities.
  • Take a proactive approach in solving issues with assigned clients, escalating issues and sharing updates to the appropriate team level when necessary.
  • Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.
  • Attend appropriate client and networking events to enhance client and publisher relationship development.

FAQs

What are the key responsibilities of a Senior Account Manager in this role?

The key responsibilities of a Senior Account Manager include assuming ownership and serving as the primary point of contact for assigned clients, developing program strategies to meet client objectives, recruiting new affiliates, producing account management documentation, leveraging advanced platforms for reporting, solving client issues, and communicating effectively with clients and internal teams.

What qualifications are required for the Senior Account Manager position?

The ideal candidate for the Senior Account Manager position should have a minimum of 2+ years of account management experience in the affiliate marketing industry, excellent communication skills, strong time management abilities, a commitment to client satisfaction, and proficiency with MS Office suite and technology systems.

What benefits are offered to employees in this role?

The company offers benefits such as Flexi-Week for work-life balance, Flexi-Office for flexibility in work locations, health and well-being initiatives, welfare programs including a 401(k) plan, professional development opportunities through Awin Academy, and peer-to-peer appreciation rewards.

Our global affiliate network connects customers with brands in over 180 countries.

Marketing & Advertising
Industry
501-1000
Employees
2000
Founded Year

Mission & Purpose

With twenty years of experience, our network offers a global community of people, technology and business intelligence insights. No matter what type of partner, level of service, or tools your business needs, Awin provides solutions to drive sustainable growth. Part of the Axel Springer and United Internet Groups, with ShareASale and Commission Factory, Awin’s global affiliate network is powered by 15 offices worldwide, over 1,000 employees, 211,000 contributing publishers and 15,200 advertisers. Connecting businesses with customers around the world across the retail, telecommunications, travel and finance verticals, Awin generated €11.1 billion in revenue for its advertisers and €818 million for its publishers in the last financial year. At Awin, we welcome, support and celebrate differences in thinking. Diversity brings great minds to the business, and feeling included keeps people here. We support our people in bringing their background, identity and experiences to work and are committed to staff wellbeing. If you are applying for a job at Awin, and need reasonable accommodation at any point in the application or interview process, please let us know.

Benefits

  • Medical, dental and optical insurance

  • Up to 28 days annual holiday

  • Subsidised Corporate gym membership

  • Cycle to work scheme

  • Flexi-week