FAQs
What is the primary focus of the Senior Analyst, People Services Generalist position?
The primary focus of the position is to manage the appeals process for unemployment claims, including reviewing documentation, preparing hearing packets, and providing support to Walmart Unemployment Services and stores.
What are the key responsibilities of this role?
Key responsibilities include managing the appeals process, reviewing determination letters, preparing appeal packets, compiling evidence, preparing witness testimony, and analyzing case outcomes for continuous improvement.
What qualifications are necessary for this position?
A bachelor's degree in Business, Human Resources, Information Technology, or a related area is preferred, along with 2 years’ experience in business, human resources, information technology, or a related area. Experience in case or claims management is also essential.
What skills are required for a successful candidate?
Candidates should have strong customer service skills, effective communication abilities, time management skills, critical thinking, attention to detail, and the ability to multi-task in a fast-paced environment.
What kind of work environment can I expect?
You can expect a fast-paced, high-volume work environment where productivity requirements must be met, combined with a collaborative team dynamic.
Is attendance at procedural hearings required?
Yes, attendance at procedural hearings may be required as needed.
What benefits does Walmart offer for this position?
Walmart offers competitive pay, performance-based bonus awards, health benefits (medical, vision, dental), PTO, a 401(k) plan, education benefits through Live Better U, and much more.
What is the salary range for this position?
The annual salary range for the Senior Analyst, People Services Generalist position is between $50,000 and $95,000, along with additional compensation such as annual or quarterly performance bonuses.
How does Walmart approach diversity and inclusion for its employees?
Walmart is committed to being an Equal Opportunity Employer and values diversity, unique experiences, identities, ideas, and opinions while promoting an inclusive workplace for all.
Are there opportunities for growth within this position?
Yes, there are opportunities for continuous improvement and development based on insights gained from case reviews and participation in the appeals process.