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Senior Application Support Specialist

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DAZN

10d ago

  • Job
    Full-time
    Senior Level
  • IT & Cybersecurity
  • Leeds

Requirements

  • Application Support for Web/ Mobile Cloud based Applications
  • Experience with tools such as Coralogix, Conviva, AWS, Zuora, Zendesk, Halo, GitHub
  • Knowledge of KPIs that indicate performance and customer experience
  • Demonstrable experience of incident management and processes
  • Ability to balance multiple concurrent activities when incident occur, to drive performance to ensure communication, escalation, triage and reporting are all done within minutes of key incidents occurring
  • Attention to detail to build, follow and update run-books, including deciding severities of our incidents and identifying customer impacts
  • Have a fair understanding of developer tools and understanding logs to find issues.
  • Strong knowledge of OTT, devices, browsers, living room, mobile, web, CDNs, Platforms, Applications
  • Familiarity with basic ITIL
  • Familiarity with Jira / Confluence
  • Experience working in a global organisation

Responsibilities

  • Provide application support and act as first responder in terms of spotting, replicating, triage and escalation of incidents
  • Responsible for Incident Logging, providing business impact assessment, reporting, incident notifications and escalation to resolver teams in a quick and timely manner.
  • Troubleshooting, providing 1st line fixes and escalating incidents as required, ensuring they are resolved within service level agreements or against agreed key performance indicators.
  • Carrying out proactive and pre- live event and metadata monitoring checks on across our DAZN OTT product to ensure the best customer experience.
  • Responsible monitoring (Business and Technical) and live event monitoring across the DAZN OTT platform and product using variety of tools.
  • Being the point of contact for escalating issues when necessary.
  • Mentoring and supporting colleagues on shift and be able to delegate and get everyone involved in a common goal

The Global Home of 🥊 Your Boxing. Your Way.

Entertainment & Media
Industry
1001-5000
Employees
2015
Founded Year

Mission & Purpose

We are DAZN. We are innovators, game-changers and pioneers. Together, we bring ambition to life. We are the digital leader in global sports media. We are home to the world’s largest, fastest-growing sports streaming service. We're using world-class technology to revolutionise the industry. As part of our team you'll have the opportunity to make your mark and the power to make change happen. We're doing things no-one has done before, giving fans and customers access to sport anytime, anywhere. For us, it's all about Limitless Ambition - never settling, always restless, always wanting more for our customers. We're growing fast and have made a big impact so far, and that's just the beginning. There's so much we can do. Working with us is exciting, empowering and truly global. We are committed to fostering an inclusive environment, both inside and outside of our walls, that values equality and diversity. A place where everyone can contribute at the highest level and have their voices heard. For us, this means hiring and developing talent across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. If you’d like to include a cover letter with your application, that’s fine. Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience. Our aim is to make our hiring processes as accessible for everyone as possible. We will do our best to accommodate adjustments for interviews. If you're ambitious, inventive, passionate, brave and supportive, then you're the kind of person who's going to enjoy life at DAZN. We look forward to hearing from you!