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Senior Associate, Client Service



21d ago

  • Job
    Junior Level
  • Customer Relations
  • London

AI generated summary

  • You need 1+ year client service experience, a bachelor's degree, UK work rights, and sales-driven, outgoing, organized, and team-oriented qualities for this senior associate role at Guidepoint.
  • You will manage client relationships, recruit experts, and support strategic decision-making through primary research insights at Guidepoint.


  • 1+ years of experience within client service or lead generation
  • Bachelor’s degree
  • Previous internship/volunteering/extracurriculars
  • The right to work in the UK
  • Skills YOU will Bring:
  • Desire to work in a sales/lead generation role that is KPI and metrics-driven
  • Ability to work in a fast-paced, results-oriented environment
  • Excellent time management and organizational skills
  • Outgoing personality with the ability to speak with people at all professional levels
  • Intellectual curiosity and desire to learn
  • Excellent written and verbal communication skills
  • Demonstrated ability to work both individually and as part of a team


  • Help clients collect primary research insights to explore and refine business-critical strategies, from new market entry and product launches to acquisitions and licensing deals.
  • Serve as the go-to person responsible for the day-to-day relationship and service delivery for a portfolio of clients in different industries.
  • Use your knowledge to research, identify, and recruit appropriate experts for private telephone discussions, meetings, and surveys, then connect these experts to your clients.
  • Direct the expert recruitment efforts of the Research Associates assigned to support your clients.
  • Develop effective screening criteria, understand each client’s compliance requirements, and master Guidepoint’s proprietary CRM system.
  • Work closely with the Project Managers and other team members to optimize client use of Guidepoint’s service.


What skills are important for success in the Senior Associate, Client Service role at Guidepoint?

Strong project management, people management, and relationship management skills are crucial for success in this position.

What type of environment can one expect to work in as a Senior Associate, Client Service at Guidepoint?

You can expect to work in a fast-paced, team-focused environment where hard work is recognized and rewarded, and where collaboration is key.

How are individual contributions rewarded in the Senior Associate, Client Service position at Guidepoint?

Individual contributions are recognized and rewarded in this role, with opportunities for advancement and growth based on performance.

The Experts at Finding Expertise

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Mission & Purpose

Guidepoint is a research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we enable our clients to turn answers into action. Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.