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Senior Benefits Administrator

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Serco

1mo ago

  • Job
    Full-time
    Mid Level
  • Government & Politics
    People, HR & Administration
  • Herndon
    Remote

AI generated summary

  • You need an associate degree with 2 years of experience or 3 years of experience in benefits administration, plus knowledge of procedures, PBGC contract experience, and a Public Trust Security Clearance.
  • You will process complex case calculations, resolve participant issues, support and train Intermediate Benefit Administrators, and adhere to policies while committing to excellence and independent judgment.

Requirements

  • An associate degree in related field with 2 years of related experience OR 3 years of related experience in lieu of a degree
  • Experience can include, but not be limited to: pension benefits, claims processing, customer service, and/or quality review.
  • Must be able to exercise analysis and have experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
  • Knowledge of commonly used concepts, practices and procedures as it relates to benefits administration.
  • Ability to obtain and/or maintain a Public Trust Security Clearance.
  • Experience working on the PBGC contract.
  • Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA.

Responsibilities

  • Review and process calculations for more complex cases and tasks.
  • Conduct research for participant issues.
  • Answering questions from Intermediate Benefit Administrators as needed.
  • Conducting and overseeing of training of Intermediate Benefit Administrators as needed.
  • Commit to excellence in all work situations.
  • Work under immediate supervision and report to a supervisor. Rely on instructions and pre-established guidelines to perform the functions of the job, which may involve using independent judgment.
  • Adhere to PBGC, Serco, and team policies.
  • Embody the Serco values.

FAQs

Do we support remote work?

Yes, this position is for full-time telework.

What is the target salary range for the Senior Benefits Administrator position?

The target salary range is $48,000 - $60,000.

What qualifications are required for the Senior Benefits Administrator role?

An associate degree in a related field with 2 years of related experience, or 3 years of related experience in lieu of a degree.

What type of experience is considered relevant for this role?

Relevant experience can include pension benefits, claims processing, customer service, and quality review.

Is experience working on the PBGC contract necessary?

Yes, experience working on the PBGC contract is preferred.

What states are candidates required to be located in for this position?

Candidates must be located in one of the following states: OH, FL, WV, VA, MD, DC, DE, PA, IA, TN, GA, CO, MN, TX, IL, KY, ME, NC, or MA.

Will I need a security clearance for this position?

Yes, you must have the ability to obtain and/or maintain a Public Trust Security Clearance.

Will I receive training as a Senior Benefits Administrator?

Yes, the Senior Benefits Administrator will conduct and oversee training for Intermediate Benefits Administrators as needed.

What are the main responsibilities of the Senior Benefits Administrator?

Responsibilities include processing calculations for complex cases, conducting research for participant issues, providing guidance to team members, and adhering to policies and procedures.

Can I apply for this position if I have an unrelated degree?

Yes, you can apply if you have relevant experience totaling at least 3 years in related fields, even without a degree.

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Serco

Technology
Industry
10,001+
Employees

Mission & Purpose

Serco is one of the world’s largest providers of public services to Governments, employing over 50,000 people in over 20 countries. The services we provide are often of critical importance to the communities and nations we serve. Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people’s lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. Serco is a business where people and values matter. We have a strong public service ethos, and we employ people who want to make a positive difference to other people’s lives. We operate in North America, UK, Europe, Middle East, Hong Kong, Australia and New Zealand, and we encourage people to develop their careers moving both between different businesses and countries. And as a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled leaders is insatiable, and few companies can offer as many opportunities for people to grow their careers. We are looking for people to join Serco who share our desire to make a positive difference, the confidence to work as part of a team, the insight to spot the opportunity to do things better, and, importantly, the ability to take the initiative and put great ideas into practice wherever they are needed.

Culture & Values

  • Trust

  • Care

  • Innovation

  • Pride