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Senior Benefits Specialist

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OneDigital

2mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration
  • Phoenix
    Remote
  • Quick Apply

AI generated summary

  • You need proficiency in Outlook and Microsoft Office, strong communication skills, a bachelor's degree or 2 years of benefits experience, and a problem-solving mindset focused on customer care.
  • You will manage benefits plan development, ensure data accuracy, support client inquiries, optimize systems, conduct audits, and coordinate compliance, all while prioritizing effective service delivery.

Requirements

  • Technical skills are mandatory and proficiency in Outlook, Microsoft Office Suite, Typing.
  • Strong written and verbal communication skills with a talent for precise articulation of customer issues.
  • Bachelor’s degree or 2 years benefits service experience.
  • Great problem-solving mindset, thinking first from principles of customer care.

Responsibilities

  • Assist with specifications, development, testing and implementation of new plan designs for renewal or clients adding on new plans (setting up benefit plans with multiple tiered pricing structures).
  • Reports, policies, and procedures that relate to benefits administration and service.
  • Support the benefits team as needed and daily support of client account managers, payroll and sales as needed.
  • Work collaboratively with the team coordinating compliance and systems for clients.
  • Maintain data integrity and system functionality of all benefits information to ensure accuracy of all benefits enrollments and benefits related data in system of record to provide vendors and the organization with accurate information.
  • Optimize the performance of our benefits admin system, including gathering and analyzing data, developing, and implementing new benefits process, documenting processes, and making recommendations for improvement.
  • Responsible for performing benefits analysis, validations, and audits to ensure quality control and adherence to established procedures.
  • Resolve client inquiries, provide relevant information as requested internally and externally.
  • Organizes and prioritizes work to ensure timely, effective, efficient, and economic delivery of services, including delivering or coordinating the delivery, as appropriate, of Resourcing Edge compliance and administrative solutions.
  • Manages open cases to ensure problem resolution in the shortest amount of time possible, while keeping clients regularly advised of status and anticipated resolution date.
  • Documents customer interactions in the CRM system.
  • Ensures proper triage, escalation, and effective resolution of all inquiries.
  • Responsible for taking initiatives and action towards professional development, taking on stretch assignments and additional projects, as well as staying advised of statutory and regulatory payroll and compliance practices.
  • Provide ACA configuration and support (1095’s).
  • Designing and implementing workflows supporting routine benefits tasks.

FAQs

What is the role of a Senior Benefits Specialist at OneDigital?

The Senior Benefits Specialist is responsible for assisting clients with hiring, onboarding, and understanding their benefits. They manage a book of assigned clients, ensuring compliance and developing their knowledge of benefits administration.

What are the key responsibilities of the Senior Benefits Specialist?

Key responsibilities include assisting with the development of new plan designs, maintaining data integrity, performing benefits analysis, resolving client inquiries, managing open cases, and providing ACA configuration and support, among others.

What are the preferred skills for this position?

Preferred skills include the ability to provide accurate and empathetic information, previous payroll experience, strong organizational and detail-oriented skills, critical thinking, and a passion for teamwork. Knowledge of the Prism HR platform is a plus.

What qualifications are required for the Senior Benefits Specialist position?

A Bachelor’s degree or at least 2 years of benefits service experience is required, along with technical skills in Outlook and Microsoft Office Suite, and strong written and verbal communication skills.

How does OneDigital emphasize diversity and inclusion in its hiring practices?

OneDigital is committed to cultivating a culture that celebrates diversity and insists on equity and inclusion, ensuring that all employees feel seen, valued, respected, and supported.

What is the work environment like for this position?

The work environment is described as a clean, pleasant, and comfortable indoor office setting, with Rockwall, TX (Home Office) preferred. Equipment for daily performance will be provided, and remote work is also possible.

What are the performance metrics for this role?

Key metrics include managing case closure rates within 3-5 days, achieving a target of 75% for case management, ensuring 99% accuracy in updating benefits elections, and completing quarterly goals.

What benefits does OneDigital offer to its employees?

OneDigital offers health, wellbeing, retirement benefits, paid time off, overtime pay for non-exempt employees, learning and development programs, reimbursements for job-related expenses, and employee perks and discounts.

Will I need experience with any specific software?

Experience with the Prism HR platform is preferred, particularly regarding benefits administration. However, experience with other HRIS systems that incorporate benefits administration will also be considered.

Is there a specific location preference for this job role?

Yes, the preferred location is Rockwall, TX (Home Office), but remote work can be accommodated if needed.

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OneDigital

Fierce Advocates of Health, Success and Financial Security

Consulting
Industry
1001-5000
Employees
2000
Founded Year

Mission & Purpose

OneDigital’s team of fierce advocates helps businesses and individuals achieve their aspirations of health, success and financial security. Our insurance, financial services and HR platform provides personalized, tech-enabled solutions for a contemporary work-life experience. Nationally recognized for our culture of caring, OneDigital’s teams enable employers and individuals to do their best work and live their best lives. More than 75,000 employers and millions of individuals rely on our teams for counsel and access to fully integrated worksite products and services and the retirement and wealth management advice provided through OneDigital Investment Advisors. Founded in 2000 and headquartered in Atlanta, OneDigital maintains offices in most major markets across the nation.