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Senior Claims Associate

  • Job
    Junior (1-2 years) - Senior (5-8 years)
  • Banking & Finance
  • £34K - £38K
  • London

AI generated summary

  • You have 2+ years claims experience, love challenges, great communication skills, a problem-solving mentality, attention-to-detail, and ambition to grow with us. You're organized, proactive, and care deeply about providing exceptional customer service.
  • You'll review and investigate claims, improve processes for efficient claims handling, and collaborate with partners to ensure great service for our customers.


  • 2+ years of relevant experience within claims. Although property or contents experience is preferred, it is not essential.
  • We are changing a huge financial industry - you are excited about being a part of this big challenge.
  • Exceptional written and verbal communication skills to support our customers every step of the way.
  • A natural problem-solver with a “test and learn” mentality.
  • A high level of attention-to-detail.
  • Super organised and comfortable multitasking to tight deadlines.
  • Not afraid to get stuck in and willing to roll up your sleeves to get customer and business problems solved when necessary.
  • You’re ambitious, and eager to progress quickly to grow alongside the company.
  • You apply yourself to everything you do, recognising the difference that makes to the business.
  • You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners.
  • You’ll be a champion of our values, and encourage others to be the same.
  • Above all, you’ll care passionately about delivering an exceptional experience to our customers


  • You’ll be a key part of our team that works closely with our claims management partners to get claims paid - this role is incredibly important, as it’s when our customers actually get to use their insurance.
  • Day-to-day, this looks like reviewing and investigating claims that are referred to us to make sure we are correctly applying the policy conditions and ensuring great claims service for customers.
  • You’ll also take the lead in revolutionising our claims processes, improving efficiency both internally and for our 175k+ customers.
  • Identify opportunities for bringing specific claims processes in-house, streamlining operations for quicker and smoother claims handling
  • Collaborate with our external partners to continuously improve our claims performance.


What are the key responsibilities of a Senior Claims Associate?

The key responsibilities of a Senior Claims Associate include managing relationships with claims management partners, ensuring smooth day-to-day operations for customers, collaborating with various teams to enhance the claims experience, championing customer feedback, building new claims operational functions, and improving key claims processes.

What skills are essential for a Senior Claims Associate?

Essential skills for a Senior Claims Associate include strong communication skills, attention to detail, problem-solving abilities, customer service orientation, teamwork, organization, and the ability to work effectively in a fast-paced environment.

How does a Senior Claims Associate contribute to improving the claims process for customers?

A Senior Claims Associate contributes to improving the claims process for customers by working closely with claims management partners, collaborating with internal teams to enhance the claims experience, championing customer feedback within the business, building new claims operational functions, and tackling challenges to improve key claims processes.

Finally, fair home insurance.

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Mission & Purpose

Urban Jungle crafts insurance for the demands of a new generation. Our cover is simple, clear, and fair. We’re working towards a world where everybody feels confident about their financial future. Making insurance fair by challenging a century-old industry means challenging ourselves to lead the way. We take responsibility for our impact and that means caring for our people - both our team and our customers - and the world around us. We’re a certified B Corp, so we’re committed to high standards now and for the future.