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Senior Client Advisor [FENDI New Bond Street Flagship Boutique - LG & ACC]

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Fendi

18d ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You need at least 5 years in luxury retail, image standards, strong selling and communication skills, great relationships, organization, computer proficiency, fashion knowledge, and fluent English.
  • You will drive sales, build customer relationships, manage store operations, and maintain inventory and store appearance at FENDI New Bond Street Flagship Boutique.

Requirements

  • Minimum 5 years’ experience in Retail Fashion industry with at least 2 in Luxury Sale;
  • Bachelor’s Degree or equivalent is preferred;
  • Manages his/ her image standards on a high level;
  • Strong selling and communication skills are necessary;
  • Excellent relationships skills, self-reliant, friendly and patient;
  • Organization, professionalism, self-confidence;
  • Strong customer service skills;
  • Computer skills and Retail management system knowledge;
  • Goal oriented approach, multitasking;
  • Strong knowledge and/or interest for fashion/luxury industry;
  • Fluent English, knowledge of second language is a plus.

Responsibilities

  • SALES PERFORMANCE:
  • Engage in upselling, cross selling and multiple selling for all product categories;
  • Monitor individual sales and achieve performance target and KPI by Department Manager / Store Manager;
  • Provide customer feedback on products, especially newly launched products.
  • CLIENT MANAGEMENT:
  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools and master the usage of the Company CRM tools provided;
  • Implement CRM Campaigns and set-up One On One appointments in line with target and guidelines set;
  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer.
  • STORE OPERATIONS:
  • Perform store duties as assigned by team leaders and management;
  • Be able to correctly operate the Company Sales Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input.
  • STOCK MANAGEMENT:
  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance);
  • Support during Store stock take and cycle-counts.
  • STORE MAINTENANCE:
  • Maintain proper visual merchandising according to company guidelines;
  • Maintain a safe and clean store environment and implement daily housekeeping duties;
  • You may also be required to carry out any other duties within your capacity, which the Company may reasonably require.

FAQs

What are the main responsibilities of a Senior Client Advisor at FENDI New Bond Street Flagship Boutique?

The main responsibilities include engaging in sales performance, client management, store operations, stock management, and store maintenance.

What qualifications are required for this position?

The qualifications include a minimum of 5 years experience in the Retail Fashion industry with at least 2 years in Luxury Sales, a Bachelor's Degree or equivalent, strong selling and communication skills, and fluency in English with knowledge of a second language being a plus.

How important is customer service in this role?

Customer service is a crucial aspect of this role as Senior Client Advisors are expected to provide an extraordinary and luxurious experience to the clients, nurture loyal FENDI customer base, and meet customer expectations by offering a professional and individual human touch with the customer.

What skills are necessary for success in this position?

Skills necessary for success include strong selling and communication skills, excellent relationship skills, organization, professionalism, self-confidence, strong customer service skills, computer skills, goal-oriented approach, multitasking abilities, and a strong knowledge and/or interest in the fashion/luxury industry.

How does a Senior Client Advisor contribute to sales performance?

Senior Client Advisors contribute to sales performance by engaging in upselling, cross selling, and multiple selling for all product categories, monitoring individual sales and achieving performance targets, providing customer feedback on products, nurturing loyal FENDI customer base, and implementing CRM campaigns and One On One appointments in line with targets and guidelines set.

Retail & Consumer Goods
Industry
1001-5000
Employees
1925
Founded Year

Mission & Purpose

The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder. In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry. Today FENDI is synonymous with quality, tradition, experimentation and creativity.