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Senior Client Manager International Organizations

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The Cigna Group

5d ago

  • Job
    Full-time
    Senior Level
  • Consulting
    Sales & Business Development

AI generated summary

  • You need 5+ years in account management, excel in technical skills, speak English and French, be a proactive team player, and handle complex clients independently and efficiently.
  • You will manage client relationships, ensure service implementation, provide consultative support, negotiate renewals, identify sales opportunities, and resolve issues collaboratively.

Requirements

  • 5 years experience or more in relationship/account management in Employee Benefits, Financial Services or Consulting, preferably in an international context (ideally with IOs)
  • Sound knowledge of Excel, Word, PowerPoint. Experience with Access is a plus
  • Strong technical skills including affinity with collation of data and statistical analysis. Ability to do back of the envelope underwriting calculations or legal reasonings.
  • Excellent knowledge of English and French. An additional language is a plus (Spanish, German, Arabic)
  • Excellent communication skills, written and verbal
  • Autonomous, strong organisational skills
  • Flexible and stress resistant
  • Empathic, honest, sincere and authentic
  • Sociable: correct, professional and at ease in contact with different stakeholders
  • Team player, sense of responsibility and ownership
  • Appreciation and respect for different perspectives and cultures
  • Listens attentively and responds non-defensively when given advice, instruction, or feedback
  • Maintains an open, friendly, and accepting demeanor when interacting with others
  • Takes on work and assignments with enthusiasm and a can-do attitude
  • Demonstrated ability to manage a considerable crisis or important challenge in an independent and efficient manner
  • Demonstrated ability to handle complex clients fully autonomously, while relying on the support of specialised teams in the company, in a sustainable and correct way
  • Pro-active and strategic thinker, taking into account the impact of decisions on the entire business segment (rather than his/her own client portfolio).

Responsibilities

  • Be the primary point of contact and person of trust for your clients
  • Monitor swift implementation of new clients/services
  • Build client intimacy and maintain excellent working relationships with the various key stakeholders of the client
  • Provide consultative guidance to clients
  • Maximize client retention by negotiating contract renewals at sustainable rates
  • Learn and self-develop continuously through trainings and other learning opportunities
  • Participate actively in various internal projects, contributing to organisational strategy and organisational learning
  • Pro-actively identify and pursue up- and cross-sell opportunities
  • Align the company’s service proposition to the client’s needs while ensuring operational efficiency
  • Coordinate complaint and problem resolution with other departments

FAQs

What is the job title for this position?

The job title is Senior Client Manager International Organizations.

What are the main responsibilities of this role?

The main responsibilities include being the primary point of contact for clients, monitoring the implementation of new clients/services, building client relationships, providing consultative guidance, negotiating contract renewals, and identifying up- and cross-sell opportunities.

What qualifications are required for this position?

A minimum of 5 years of experience in relationship/account management, preferably in Employee Benefits, Financial Services, or Consulting, ideally within an international context. Strong knowledge of Excel, Word, and PowerPoint is also required, along with excellent English and French skills.

Is knowledge of other languages beneficial for this role?

Yes, additional language skills such as Spanish, German, or Arabic are a plus.

What competencies are most important for success in this role?

Important competencies include excellent communication skills, strong organizational skills, the ability to handle stress, a sociable demeanor, team player mentality, and the capacity to think strategically.

Will I receive training and development opportunities?

Yes, the role encourages continuous learning and participation in trainings and developmental opportunities.

Where is this position located?

The location for this position is not pre-defined, allowing for flexibility.

How does Cigna Healthcare support diversity in hiring?

Cigna Healthcare considers qualified applicants without regard to characteristics such as race, color, age, disability, sex, and other protected categories as per equal employment opportunity laws.

How can I request accommodations during the application process?

You can request reasonable accommodations by emailing SeeYourselfEMEA@cigna.com for support with the online application process.

What is Cigna Healthcare's mission?

Cigna Healthcare’s mission is to advocate for better health throughout every stage of life and to guide customers through the healthcare system, empowering them with information and insights.

The Cigna Group

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

The Cigna Group is a global health company committed to creating a better future built on the vitality of every individual and every community. We relentlessly challenge ourselves to partner and innovate solutions for better health. The Cigna Group includes products and services marketed under Cigna Healthcare, Evernorth Health Services or its subsidiaries. The Cigna Group maintains sales capabilities in more than 30 countries and jurisdictions, and has more than 190 million customer relationships around the world.