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Senior Client Strategy Manager, Strategic

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Attentive

11d ago

  • Job
    Full-time
    Senior Level
  • Data
  • $95K - $135K
  • Quick Apply

AI generated summary

  • You have 5+ years in CS or Account Management, expertise in growth strategies and working with product teams, proficient in CRMs and customer service software, detail-oriented, and eager to learn new software tools.
  • You will manage client relationships, lead meetings, analyze customer usage, forecast renewals, identify risks, and translate feedback into product requirements.

Requirements

  • 5+ years of CS or Account Management experience required (ideally at a marketing/software company)
  • Strong understanding of growth and retention techniques and strategies
  • Previously have worked closely with engineering and product teams to define requirement and implement solutions
  • Comfortable learning new software (for design, data management, and internal tools)
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Extremely detail oriented and organized
  • Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools
  • Interest in software and entrepreneurship

Responsibilities

  • Gain the confidence of and cement relationships with clients throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewals
  • Work independently to deliver a “consultant” perspective in all client interactions
  • Regularly lead and present at client meetings, both in-person and over video conference
  • Analyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategies
  • Lead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements

FAQs

What qualifications are required for the Senior Client Strategy Manager role at Attentive?

The qualifications required for this role include 5+ years of Customer Success or Account Management experience, a strong understanding of growth and retention techniques and strategies, experience working with engineering and product teams, comfort with learning new software, experience with complex work processes and changing teams, strong attention to detail and organization, and proficiency in Salesforce or related CRM tools.

What will the Senior Client Strategy Manager be responsible for in this role?

The Senior Client Strategy Manager will be responsible for building and maintaining client relationships, leading program strategy in a data-driven manner, running all facets of the client's acquisition and messaging program, owning the client relationship at strategic goal alignment, accurate revenue and renewal forecasting, designing and implementing strategic account plans, identifying opportunities to expand client product suites, representing Attentive at client meetings and events, and more.

What tools or software platforms should the Senior Client Strategy Manager be familiar with?

The Senior Client Strategy Manager should be familiar with Salesforce or related CRM tools, as well as Customer Service Software like Catalyst or related tools. Additionally, comfort with learning new software for design, data management, and internal tools is also required.

How will the Senior Client Strategy Manager be expected to interact with clients?

The Senior Client Strategy Manager will be expected to interact with clients throughout the entire lifecycle of the account, including goal-setting, value delivery, account growth, new product adoption, and renewals. They will also lead and present at client meetings, both in-person and over video conference, and will work independently to deliver a consultative perspective in all client interactions.

What opportunities for growth and development are available for the Senior Client Strategy Manager at Attentive?

Opportunities for growth and development for the Senior Client Strategy Manager at Attentive include gaining confidence and cementing relationships with clients, developing strategic account plans, identifying opportunities to expand client product suites, and representing Attentive at client meetings and events. There are also opportunities for professional development and advancement within the company.

Marketing & Advertising
Industry
1001-5000
Employees

Mission & Purpose

Attentive® is the leader in conversational commerce, reinventing business-to-consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 8,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Culture & Values

  • Default to Action

    Speed is our best offense and defense. At Attentive, we never stop striving to create new products that will provide the most long-term value to the brands that rely on us. Listen to Brian Long, CEO and Co-Founder, share his thoughts about this value.

  • Hard Work Solves Big Problems

    Success requires grit and resilience. We encourage all employees to bring forward new ideas and push projects to the finish line. Hear what Eric Miao, Chief Customer Officer has to share about this value.

  • Be Attentive

    Work as a team to drive greatness for our company and our customers. We are reinventing business to consumer communication. Our customers are the core of our business, and we’re on a mission to help them succeed. Hear Sara Varni, Chief Marketing Officer, talk more about this value.

  • Never Settle

    Continuously raise the bar for yourself and your teammates. Attentive employees come from all different backgrounds and have a wide range of skills. We strive to cultivate a culture of inclusion, with the understanding that each person has a unique point of view to share. Hear what Todd Berman, Chief Technology Officer, has to say about this value.

Benefits

  • Remote Work & Wellness Benefits

  • Parental Leave

  • Medical, Dental, & Vision Insurance

  • Generous PTO

  • Equity

  • Company-Wide Events & Employee-Led Activities