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Senior Consultant (Commerce & Digital) - London



1mo ago

  • Job
    Senior Level
  • Business, Operations & Strategy
  • London

AI generated summary

  • You need extensive e-Commerce management experience, sector knowledge, leadership skills, tech understanding, problem-solving abilities, communication skills, and a passion for client success. Travel within the UK and potentially the EU is required.
  • You will lead cross-functional engagements, develop client relationships, mentor junior consultants, provide strategic e-commerce solutions, and drive continuous improvement and innovation in digital commerce at a consultancy in London.


  • Extensive experience in management or consultancy roles within the e-Commerce domain.
  • In-depth specialist sector knowledge in at least 1-2 areas, ideally including retail, FMCG/CPG, B2B, or automotive.
  • Proven leadership skills with the ability to effectively lead and motivate cross-functional teams.
  • Exceptional relationship-building and networking skills, with a knack for building rapport with senior stakeholders.
  • Strong understanding of digital ecosystems and technologies, including e-commerce platforms, CMS, PIM, and agile software delivery methodologies.
  • Advanced problem-solving skills, with the ability to analyse complex business problems, think laterally, and develop creative solutions.
  • Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and concisely to both technical and non-technical audiences.
  • Passion for client success and a commitment to exceeding expectations.
  • Willingness to travel to client sites within the UK and potentially within the EU.


  • You will have a strong consultancy background or acted as a Senior Business Leader with in-depth specialist sector knowledge across a minimum of 1-2 areas (ideal sectors include retail, FMCG/CPG, B2B, automotive)
  • Client Engagement & Relationship Management:
  • Lead cross-functional engagements, serving as the primary point of contact for senior client stakeholders.
  • Build and nurture strong, trusted relationships with clients, understanding their business challenges and objectives.
  • Proactively identify and pursue opportunities to expand existing client relationships and generate new business.
  • Team Leadership & Development:
  • Lead, mentor, and coach the more junior consultants, fostering a collaborative and high-performing environment.
  • Inspire and empower team members to take ownership, develop their skills, and reach their full potential.
  • Promote knowledge sharing and best practices across the team and wider organization.
  • Strategic Consulting & Solution Delivery:
  • Leverage your expertise in e-Commerce and specialist sector knowledge (e.g., retail, FMCG/CPG, B2B, automotive) to provide strategic guidance and solutions to clients.
  • Confident communicator who can articulately ask questions and actively listen in order to get to the core of the client problem
  • Being comfortable with 'grey', bringing clarity to ambiguous situations and utilising your advanced problem-solving capability to quickly analyse complex business problems and independently overcome obstacles. A lateral thinking who is able to step back to assess the client ask from a broader perspective
  • Conduct thorough business analysis, identifying pain points, opportunities, and areas for improvement.
  • A deep understanding of technologies that form a part of digital ecosystems, such as ecommerce platforms, CMS, PIM etc. as well as software delivery methodology including agile
  • Develop and present compelling proposals, roadmaps, and presentations that clearly articulate value propositions and solutions.
  • Support the delivery function with business insights to help keep the business & team focussed on outcomes
  • Continuous Improvement & Innovation:
  • Proactively identify and implement process improvements to enhance team efficiency, output quality, and client satisfaction.
  • Stay abreast of industry trends, emerging technologies, and best practices, incorporating relevant learnings into your work.
  • Contribute to the development and refinement of internal methodologies, frameworks, and tools


What qualities are you looking for in a Senior Consultant for this role?

We are seeking someone with deep industry expertise, collaborative leadership style, strong communication skills, and a passion for solving complex problems within the digital landscape.

What is the main focus of this role as a Senior Consultant in Commerce & Digital?

The main focus of this role is to be a trusted advisor to clients, drive impactful business outcomes, lead cross-functional teams, and identify opportunities to support clients beyond the core engagement.

How does this role contribute to fostering a culture of empowerment within the team and organization?

This role contributes to fostering a culture of empowerment by championing a people-first approach, providing growth opportunities, and encouraging continuous improvement within the Business Consultancy team and across the organization.

Can you provide more information on the responsibilities of a Senior Consultant in this role?

As a Senior Consultant, you will be responsible for understanding and solving complex client problems, leading cross-functional teams, communicating effectively, and identifying opportunities to support clients in various ways outside of the core engagement.

We create connected brands to drive growth.

Marketing & Advertising

Mission & Purpose

VML is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and technology experience.