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Senior Consultant, TAOS

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Comcast

4d ago

  • Job
    Full-time
    Expert Level
  • Consulting
    People, HR & Administration
  • Philadelphia

AI generated summary

  • You should have a Bachelor's degree or equivalent experience, along with 0-15+ years of related professional experience.
  • You will consult on HR inquiries, support process improvements, guide team members, lead internal projects, and collaborate on complex issues while maintaining a focus on employee experience.

Requirements

  • Bachelor's Degree
  • While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
  • 10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

Responsibilities

  • Provides consultation to domestic and international Company employees, People Leaders & HR Professionals on all HR related inquiries and business process transactions. Supports areas including, but not limited to: Payroll Related Processes and Policies, HR Business Processes and Policies, Compensation, Recruitment, Human Capital Management, Security, Reporting, Leave of Absence, Learning, etc.
  • Stays up to date on core Employee, HR, and Senior Leader Business Processes and acts as a subject matter expert on specialized content such as: Executive Support, Voluntary Retirement Programs, Unemployment, Payroll, Performance, Learning & Technology.
  • Has a continued focus on employee and customer experience by assessing areas for process improvement and collaboration with internal and external teams.
  • Supports Tier 1, Tier 2 and new teammates by providing guidance and education on relevant content and complex and/or escalated matters.
  • Partners with Tier 4 teammates to successfully execute internal projects and programs. Leads and/or co-leads projects relating to internal transfers, leadership assessments, and other Human Resources Service Delivery concierge services.
  • Collaborates with internal and external teams on escalated and/or complex matters, process/service improvements, innovative solutions and policy changes including but not limited to: HR Service Delivery, Centers of Excellence, and local Business Partners. Acts as a designated point of contact for partnerships with external COEs.
  • Partners with Human Resources Service Delivery leadership and workforce management teams to assist with operational planning and overall team operations. Provides real-time guidance and positive reinforcement to team members.
  • Assists with the content development and execution of Human Resource Service Delivery training and onboarding, including new team members and as part of ongoing team development.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

FAQs

What is the primary role of a Senior Consultant, TAOS at Comcast?

The primary role involves providing high-level consultative support and subject matter expertise in Human Resources, addressing HR-related inquiries, ensuring timely resolution of escalated issues, and contributing to overall team operations.

What type of inquiries does the Senior Consultant handle?

The Senior Consultant provides consultation on various HR-related inquiries, including Payroll Processes, HR Business Processes, Compensation, Recruitment, Leave of Absence, and Learning, among others.

What kind of experience is required for this position?

The position requires 10+ years of relevant work experience, with a strong emphasis on HR service delivery and consultative support.

What educational background is preferred for this role?

A Bachelor's Degree is preferred, although applicants with a combination of coursework, experience, or extensive related professional experience may also be considered.

How does Comcast support employee development in this role?

The Senior Consultant assists with the development and execution of HR Service Delivery training and onboarding, including support for new team members and ongoing team development.

What are the working hours for this role?

The position requires regular attendance, with the possibility of working nights, weekends, and variable schedules as necessary.

Is there a focus on customer experience in this position?

Yes, there is a continued focus on employee and customer experience, with an emphasis on assessing areas for process improvement and collaborating with internal and external teams.

What skills are necessary for this position?

Essential skills include consultation, communication, and case management.

Does Comcast offer additional compensation beyond base pay?

Yes, Comcast provides a Total Rewards package that may include bonuses and benefits, in addition to base pay.

Is the workplace inclusive and diverse?

Yes, Comcast promotes inclusion and diversity and is an equal opportunity workplace.

Bringing world-class connectivity & platforms and extraordinary content & experiences to millions across the globe.

Telecommunications
Industry
1-10
Employees
1963
Founded Year

Mission & Purpose

Comcast delivers broadband, mobile, and video products that delight customers and technology that powers the future; produces and distributes leading entertainment, sports, and news, and brings incredible theme parks and attractions to life. At the heart of Comcast are our people. Our engineers, designers, creators, storytellers, and entrepreneurs are passionate about the important role we play in millions of people’s lives. Come create the future with us.