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Senior Content Designer

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PhonePe

8d ago

  • Job
    Full-time
    Mid & Senior Level
  • Design
    Product
  • Quick Apply

AI generated summary

  • You need 4-5 years of UX writing experience, a relevant degree, a strong portfolio, proficiency in Figma, and excellent communication skills to thrive in cross-functional agile teams.
  • You will craft user-friendly copy, improve product language, ensure messaging consistency, create documentation, define voice guidelines, develop a terminology guide, and collaborate across teams.

Requirements

  • 4-5 years of hands-on experience in UX writing for digital products or services
  • A strong portfolio of product-centred writing samples and style guidelines
  • A Bachelor's degree in Communications, Journalism, Technical Writing, Product Design, English, or equivalent practical experience
  • Demonstrated experience in writing clear, compelling, and understandable copy that balances style guides, user needs and business objectives
  • Experience working with Figma or other leading design tools
  • Comfort in working in cross-functional, agile teams
  • Excellent written and verbal communication skills, with the ability to present ideas clearly and resolve conflicts diplomatically
  • Comfort in leading projects with minimal direction and handling a large degree of ambiguity
  • A strong passion for getting things done in a consistent manner across products and teams

Responsibilities

  • Craft concise, user-friendly, and compelling copy for our product interfaces
  • Proactively identify and improve product language through testing and validation
  • Harmonise product and marketing language, balancing clarity with persuasiveness
  • Partner with product designers, PMs, developers, and business leadership to ensure consistent, clear and regulation-friendly messaging across PhonePe's products
  • Create and maintain internal documentation for content guidelines and best practices
  • Define and champion our product's distinctive voice and tone guidelines
  • Develop and maintain a comprehensive product terminology guide to ensure consistent usage throughout the product
  • Collaborate with design, product, business and localisation teams to align product language with user needs and capabilities
  • Apply systems thinking to content, including creating scalable guidelines, auditing experiences, and contributing to information architecture

FAQs

What is the primary responsibility of a Senior Content Designer at PhonePe?

The primary responsibility is to craft concise, user-friendly, and compelling copy for product interfaces, while also contributing to larger content strategies that enhance user interaction with our products and services.

What kind of team will I be working with as a Senior Content Designer?

You will be working with a multidisciplinary design team that includes product designers, graphics and motion designers, illustrators, and other content designers.

What qualifications do I need to apply for this role?

You will need 4-5 years of hands-on experience in UX writing for digital products or services, a strong portfolio of product-centered writing samples, and a Bachelor's degree in Communications, Journalism, Technical Writing, Product Design, English, or equivalent practical experience.

Is experience with design tools required for this position?

Yes, experience working with Figma or other leading design tools is required.

What kind of writing samples should I include in my portfolio?

Your portfolio should include product-centered writing samples and style guidelines that demonstrate your ability to write clear, compelling, and user-friendly copy.

Will I need to collaborate with other teams?

Yes, collaboration with product designers, PMs, developers, and business leadership is crucial to ensure consistent and clear messaging across PhonePe's products.

What kind of work environment can I expect at PhonePe?

You can expect a creative work environment that empowers employees, encourages collaboration, and allows you to take ownership of your work from start to finish.

How does PhonePe ensure consistent product language?

PhonePe maintains internal documentation for content guidelines and best practices, develops a comprehensive product terminology guide, and champions distinctive voice and tone guidelines to ensure consistency.

What benefits does PhonePe offer to its full-time employees?

PhonePe offers a range of benefits including medical insurance, wellness programs, parental support, mobility benefits, retirement benefits, and additional perks like higher education assistance and car lease options.

What skills are essential for success in this role?

Essential skills include excellent written and verbal communication, the ability to work in cross-functional agile teams, comfort in leading projects with minimal direction, and a strong passion for ensuring consistency across products and teams.

Technology
Industry
5001-10,000
Employees

Mission & Purpose

PhonePe is a digital payments platform based in India that enables users to perform a variety of financial transactions through their mobile devices. The company offers services such as money transfers, bill payments, recharges, and online shopping, leveraging the Unified Payments Interface (UPI) for seamless and secure transactions. PhonePe's ultimate mission is to drive financial inclusion by providing a user-friendly, accessible, and secure digital payment solution that caters to a diverse range of users. Their purpose is to simplify financial transactions and promote digital financial services, thus contributing to the broader goal of a cashless economy and enhancing the financial well-being of their user