FAQs
What is the primary purpose of the Senior Customer Sales & Service Agent position?
The primary purpose is to provide the highest level of service in selling Emirates airline tickets and services, assisting customers with their travel plans, and supporting the Customer Service & Sales team.
What are the key responsibilities of a Senior Customer Sales & Service Agent?
Key responsibilities include providing excellent customer service, issuing Emirates tickets, enhancing revenue through upsells and ancillary products, staying updated on company news and procedures, and ensuring compliance with GDPR laws.
What qualifications are required for this position?
A graduate degree and a minimum of 3 years of experience in commercial/sales, ideally in a contact centre or reservations office environment within the airline or travel industry.
Is prior knowledge of the airline industry necessary?
Yes, a strong understanding of contact centre and airline/travel industry procedures, standard fares, ticketing, and relevant reservation systems is essential.
What skills are needed for this role?
Required skills include knowledge of airline reservation systems, proficiency in PC-based applications such as Microsoft Word, Excel, and email, and the ability to operate within a customer-focused environment.
Will I be required to handle customer data?
Yes, you will need to ensure that all customer data is secured and maintained in compliance with General Data Protection Regulation laws and organizational standards.
Are there opportunities for career advancement in this role?
Yes, there are opportunities for career advancement, including the potential to deputize for the Customer Sales and Service Team Leader in their absence.
Do I need to be eligible to work in India?
Yes, candidates must have the right to live and work in India.
Is experience in customer service an advantage for this position?
Yes, experience in a contact centre or reservations office environment is highly advantageous for this role.
What is the work environment like for this role?
The role involves working as part of a team to achieve individual, station, and network commercial objectives in a customer sales and service context.