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Senior Customer Service Representative

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Graybar

15d ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
  • Salt Lake City
  • Quick Apply

AI generated summary

  • You need strong communication skills, a passion for customer service, ability to handle diverse situations with tact, 6+ years experience, and a 2 or 4 year degree.
  • You will ensure top-notch customer experiences, handle calls and written correspondence, actively sell goods and services, provide product support, and coordinate service requests.

Requirements

  • Strong communication skills
  • A passion for customer service
  • Ability to handle a variety of customer situations with enthusiasm and tact
  • 6+ years experience preferred
  • 2 year or 4 year degree preferred

Responsibilities

  • Ensure every customer experience is top notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional and timely manner, ensuring follow up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

FAQs

What is the starting hourly rate of pay for the Senior Customer Service Representative position at Graybar?

The starting hourly rate of pay for this position is $25.76, subject to change based on experience.

What are the preferred qualifications for the Senior Customer Service Representative role at Graybar?

Preferred qualifications include 6+ years of experience, strong communication skills, a passion for customer service, and a 2 year or 4 year degree.

What responsibilities does the Senior Customer Service Representative have at Graybar?

Responsibilities include ensuring top-notch customer experiences, handling incoming and outgoing customer calls and correspondence, selling Graybar goods and services, providing product selection and application support, and coordinating customer service requests.

What benefits does Graybar offer to full-time employees in the Senior Customer Service Representative role?

Benefits for full-time employees at Graybar include medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit sharing plan, 401(k) savings plan, paid vacation, sick days and holidays, and an employee recognition program. Additionally, employees accrue three weeks of vacation during their first 12 months.

Powering the New Era

Retail & Consumer Goods
Industry
5001-10,000
Employees
1869
Founded Year

Mission & Purpose

Graybar is a leading distributor of electrical, communications, and data networking products and related services. With a vast network of distribution centres and a focus on customer service and innovation, Graybar provides a wide range of solutions to help businesses across various industries meet their infrastructure needs efficiently. Through a network of 290 North American distribution facilities, their ultimate goal is to be the go-to partner for customers seeking reliable, high-quality products and expert guidance in building and maintaining critical infrastructure systems.

Culture & Values

  • Integrity

    We tell the truth, do what’s right and treat others with fairness and respect. We adhere to high standards of ethics and business conduct.

  • Employee Ownership

    We take pride in our Company and demonstrate loyalty to the Company and to one another. We tie our personal success to Graybar's success.

  • Long Term View

    We believe that long-term success is more important than short-term gains. We work to keep Graybar strong and healthy for future generations

  • Customer Focus

    We are committed to satisfying our customers. We add value in the supply chain through innovation and continuous improvement.

Benefits

  • Dental Insurance

    Taking care of your dental health is important, so we offer multiple plan options to meet you and your dependent’s needs.

  • Flexible Spending Account

    Health and dependent care flexible spending account options available for you to set aside tax-free funds for qualified expenses. Use the handy debit card for the health FSA!

  • Life Insurance

    When the worst happens, we offer employer paid protection for yourself plus the opportunity to purchase additional protection for yourself and your family.

  • Disability Benefits

    You can’t always avoid illness or injury. In order to help ensure you can recover away from work, short and long-term disability benefits are provided at no cost.

  • Profit Sharing & 401(K) Savings Plans

    At the Board of Directors’ discretion, the Company may make a profit sharing contribution on each employee’s behalf based on eligible compensation, with average Company contribution over the last five years of 11.4%*. Savings Accounts let you contribute for your own retirement with a Company Match feature.

  • Paid Vacation and Holidays

    We work hard at Graybar, and we recognize the importance of work-life balance and taking time away from work to rest and recharge. Graybar offers 3+ weeks of paid vacation to full-time employees.

  • Paid Sick TIme

    Take care of yourself and your family without worry when you are ill or injured with paid sick time.

  • Well-Being

    To help you improve your physical, mental, financial, and community well-being, we offer a variety of programs and resources aimed to help you pursue a healthier and happier life. Some examples include healthy living resources, fitness discounts, mental health education, financial wellness resources, student loan repayment, childcare discounts, and more.