FAQs
What is the primary focus of the Senior Customer Success Executive – Lexology Intelligence role?
The primary focus of this role is to drive greater Customer Satisfaction and Engagement from our Lexology Intelligence client base, with a focus on onboarding, training, and developing customer relationships to promote retention and value.
What are the key responsibilities of the Senior Customer Success Executive in this role?
The key responsibilities include onboarding new clients, understanding customer business objectives, acting as the main point of contact for allocated clients, delivering client training programs, managing product reporting, supporting Account Managers with renewals, responding to client queries, ensuring high levels of client satisfaction, gathering client feedback, updating the CRM system, attending conferences, and developing an understanding of key markets.
What skills and expertise are required for the Senior Customer Success Executive role?
The ideal candidate should have experience in a Customer Success role in a subscription business, be able to build relationships quickly, be energized by collaborative work, have problem-solving skills, be a clear communicator, interested in learning, empathetic, and a solid teammate.
What benefits are offered to employees in this role?
Benefits include Eye Care, Employee Assistance Programme, a day off for the birthday, pension contributions, Cycle to Work scheme, Season ticket loan, wellbeing allowance for gym memberships, life assurance, private healthcare, company social events, access to Employee Affinity Networks, mentoring scheme, Volunteering Day, and Mortgage Advice.