FAQs
What is the primary responsibility of a Senior Customer Success Manager at MongoDB?
The primary responsibility is to help customers realize and improve the value of their MongoDB subscription and services by establishing relationships and becoming a trusted advisor.
What qualifications are required for this role?
The ideal candidate should have 7-10 years of relevant experience in Customer Success or Account Management, 4+ years with large-scale accounts in a SaaS environment, 2+ years of technical product experience, and a Bachelor's degree (technical degree preferred).
Is proficiency in Spanish necessary for this position?
Yes, a Spanish speaker is required for this role.
What kind of customers will I be working with as a Senior Customer Success Manager?
You will work with large-scale, technologically sophisticated accounts and Enterprise market customers.
What type of work environment can I expect?
The position is based in Madrid with a flexible work model, allowing for a degree of hybrid remote work.
How does the Customer Success team at MongoDB contribute to customer relations?
The Customer Success team is responsible for onboarding, product adoption, and ensuring customer growth and satisfaction by providing advice and best practices.
What skills are essential for this role?
Essential skills include high organizational capabilities, outstanding verbal and written communication, and a passion for partnership and collaboration across multiple teams.
What does being a 'Risk Mitigator' mean in this role?
Being a Risk Mitigator involves identifying potential blockers to a customer's success and proactively preventing long-term churn.
What support does MongoDB provide for employee wellbeing?
MongoDB is committed to a supportive and enriching culture, offering employee affinity groups, fertility assistance, and a generous parental leave policy to support personal and professional journeys.
What is MongoDB's stance on equal employment opportunities?
MongoDB is an equal opportunities employer and is committed to providing necessary accommodations for individuals with disabilities throughout the application and interview process.