Logo of Huzzle

Senior Customer Tax Manager



20d ago

  • Job
    Senior Level
  • Accounting & Tax
  • £70K - £75K
  • Norwich, +2
  • Quick Apply

AI generated summary

  • You must be a qualified tax professional with strong customer tax knowledge and experience, a team player willing to embrace change and simplify processes, and possess strong MS Office skills and communication abilities.
  • You will manage customer tax documentation, liaise with internal and external partners, provide technical support on chargeable events, and lead process improvements at Aviva.


  • The successful candidate will be either an accountant, qualified tax professional or otherwise comparably qualified by experience (gained either in industry or in practice).
  • Able to demonstrate strong customer and product tax knowledge and experience, with an ability to readily evaluate and effectively communicate the impact of new developments.
  • You will be a team player with an open, collaborative, and proactive approach, willing to test new ideas and embrace change, looking for opportunities to identify and address key issues and simplify existing processes.
  • Strong capabilities in MS Office applications are essential, as is good experience of creating and editing documents.
  • Strong communication and collaboration skills.


  • Strong knowledge of chargeable events legislation and guidance.
  • Strong communication and collaboration skills (the role will require liaison both internally and externally, with Aviva’s 3rd party partners and HMRC).
  • A good technical knowledge of life products, including bonds, pensions, and endowment type policies.
  • Strong comms skills for dealing with lots of different teams internally.
  • Liaise with colleagues across the business to ensure appropriate prioritisation.
  • Ensure accurate and appropriate customer and product tax documentation across the business.
  • Technical support on chargeable events reporting and any corresponding HMRC controversy.
  • Ongoing consideration of process improvements.


What is the main focus of the Senior Customer Tax Manager role?

The main focus of the Senior Customer Tax Manager role is to provide advice and support on tax matters related to customers from Aviva products.

What areas of tax does the tax team cover in this role?

The tax team covers a wide scope including customer and product taxes, operational and transaction taxes, insurance premium taxes, corporation tax, life tax, VAT, and employment taxes.

What specific tax issues will the Senior Customer Tax Manager need to understand and address?

The Senior Customer Tax Manager will need to have a good understanding of key tax issues related to chargeable events, bonds, life assurance, and pensions products.

Does the role involve providing advice to internal teams and interacting with HMRC?

Yes, the role includes providing advice to internal teams and leading on chargeable events matters with HMRC, as well as reviewing customer literature.

Founded Year

Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.