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Senior Director, Employee Success

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PayPal

6d ago

  • Job
    Full-time
    Expert Level
  • People, HR & Administration
    Business, Operations & Strategy
  • San Jose

AI generated summary

  • You need 10+ years in HR focusing on employee experience, leadership, onboarding, performance management, and talent development, plus strong data analysis, project management, and communication skills.
  • You will design onboarding programs, manage performance frameworks, analyze data, enhance employee engagement, and promote internal mobility while ensuring diversity and inclusion in development initiatives.

Requirements

  • 10+ years of applicable experience in HR, with a focus on employee experience, performance management, and talent development; at least 3 years in a leadership role.
  • Strong understanding of onboarding best practices, performance management methodologies, and internal mobility strategies.
  • Excellent communication, interpersonal, and leadership skills, with the ability to influence stakeholders at all levels.
  • Proven ability to analyze data and metrics to drive decision-making and program enhancements.
  • Strong project management skills and the ability to manage multiple initiatives simultaneously.
  • Passion for employee development and a commitment to fostering a positive work environment.

Responsibilities

  • Design and oversee a comprehensive onboarding program that facilitates a smooth transition for new hires, enabling them to integrate into the company culture and become productive quickly.
  • Collaborate with cross-functional teams to ensure all necessary training and resources are provided to new employees.
  • Continuously evaluate the onboarding process, gathering feedback to enhance the experience and improve retention rates.
  • Develop and implement a performance management framework that promotes continuous feedback, goal setting, and employee development.
  • Train managers and employees on best practices for conducting performance reviews and providing constructive feedback.
  • Analyze performance data to identify trends and areas for improvement, ensuring alignment with organizational objectives.
  • Create and maintain a dynamic internal talent marketplace that facilitates employee movement and career development within the organization.
  • Develop programs and resources that encourage employees to explore new roles, projects, and learning opportunities within the company.
  • Collaborate with department leaders to identify talent needs and promote internal candidates for open positions.
  • Implement strategies to enhance employee engagement, satisfaction, and retention, ensuring that employees feel valued and supported throughout their careers.
  • Utilize information from the regular employee surveys and other sources e.g., focus groups to gather feedback on employee experience and implement necessary changes.
  • Partner with HR leaders and business unit heads to align employee success initiatives with organizational goals and priorities.
  • Communicate effectively across all levels of the organization to promote employee success programs and gather insights for continuous improvement.
  • Utilize data analytics to measure the effectiveness of onboarding, performance management, and internal mobility initiatives.
  • Provide regular reports to senior leadership on employee success metrics and recommend strategies for improvement.
  • Ensure that employee success initiatives promote diversity, equity, and inclusion, creating opportunities for all employees to thrive.
  • Advocate for underrepresented groups in talent development and mobility programs.

FAQs

What is the primary responsibility of the Senior Director, Employee Success?

The primary responsibility is to create and implement strategies that enhance the overall employee experience, particularly focusing on onboarding, performance management, and internal mobility.

Who does the Senior Director, Employee Success report to?

The Senior Director, Employee Success reports directly to the VP of Talent and Belonging.

What qualifications are needed for this role?

Candidates should have 10+ years of applicable experience in HR, focusing on employee experience, performance management, and talent development, with at least 3 years in a leadership role.

What key areas will the Senior Director focus on?

The Senior Director will focus on onboarding, performance management, internal mobility, employee engagement, retention, collaboration and communication, data analysis, and promoting diversity, equity, and inclusion.

Is experience in data analysis important for this role?

Yes, proven ability to analyze data and metrics to drive decision-making and program enhancements is required.

What benefits does PayPal offer to employees?

PayPal offers a flexible work environment, employee shares options, health and life insurance, and more to support employees' financial, physical, and mental health.

What is the expected salary range for the Senior Director, Employee Success position?

The U.S. national annual pay range for this role is $143,400 to $285,450.

How does PayPal handle diversity and inclusion?

PayPal is committed to creating an equitable and inclusive workplace, providing equal employment opportunities regardless of various characteristics, and promoting diversity throughout the organization.

What is the company's stance on employee engagement and retention?

PayPal implements strategies to enhance employee engagement, satisfaction, and retention, ensuring that employees feel valued and supported in their careers.

Are there opportunities for internal mobility within the company?

Yes, the Senior Director will create and maintain a dynamic internal talent marketplace that facilitates employee movement and career development within the organization.

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

PayPal is a prominent financial technology company that facilitates online payments and money transfers for individuals and businesses. Their fundamental objective is to empower seamless and secure digital transactions, enabling people to manage their financial lives more efficiently in an increasingly interconnected world. At its core, PayPal strives to be the bridge that connects people with the global economy, offering accessible and convenient solutions to move and manage money, ultimately promoting financial inclusion and empowerment.